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Posts: 1
Registered: ‎03-26-2019

Cannot activate

I bought a steam gift card in BestBuy store, but cannot activate it with the following reasons:


The Steam Wallet code you have entered is invalid. Please carefully verify the characters as you re-enter the code.


I contacted Bestbuy customer service on the phone and visited store in-person to get it refunded, but both of them responded to me they cannot do anything.


Customer service told me I should visit the store and the store manager could not activate the gift card in his store.


What should I do in this case of the problem? My money was totally stuck in somewhere I cannot reach.

Please get it refunded anyway. I don't want to waste my additional time to deal with this problem anymore.

Posts: 600
Topics: 25
Kudos: 181
Solutions: 39
Registered: ‎11-30-2015

Re: Cannot activate

Welcome, hammanjs,

Thanks for posting with us!


I'm sorry for all of the confusion that's been going on with the Steam gift card. Based on what you are describing, it sounds like the card may not have been properly activated before it was sent to you. I would be happy to review your order and see what options might be available to you. To get started, please send a Private Message with your full name, email address, and phone number. You can find a link to send a Private Message in my signature.


Fey|Social Media Specialist | Best Buy® Corporate
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