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New Member
Posts: 8
Registered: ‎02-18-2018

Canceled DMC5

I preordered this game back in December, and 2 days before release I get an email that it is canceled. Now this is the 2nd time within a few months with problems with me preordering games. So my question is what is the purpose of me continuing to get my games from Best Buy if I’m gonna have issues? Yes I understand you reserve the right to cancel orders. I have been very loyal in shopping at Best Buy, but I am getting annoyed with the things like this. I have gamers club unlocked and things like this make me feel those of us that do are getting punished for it. So after my gamers club membership is over with, why should I continue to buy my games at Best Buy if there is a chance I won’t even get my order?
Emerging Expert
Posts: 5,705
Registered: ‎02-25-2013

Re: Canceled DMC5

Did you use a debit card for the purchase?

 

Did your card have sufficient funds on it when the order was canceled?

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 8
Registered: ‎02-18-2018

Re: Canceled DMC5

Used Best Buy credit card, and if anything like that happened in the past it would ask for a different payment type before cancelled
Posts: 282
Topics: 4
Kudos: 5
Blog Posts: 1
Solutions: 6
Registered: ‎10-10-2012

Re: Canceled DMC5

[ Edited ]

Hello and thank you for reaching out to us.

 

I'm sorry to hear about the issues you've been having when placing an order with Best Buy.  Were you ever provided a reason for the cancellation?

 

Derald|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 8
Registered: ‎02-18-2018

Re: Canceled DMC5

None at all
Posts: 282
Topics: 4
Kudos: 5
Blog Posts: 1
Solutions: 6
Registered: ‎10-10-2012

Re: Canceled DMC5

[ Edited ]

Can you send a private message to me to include your full name, email address, phone number and any order numbers you may still have so I can look into your concerns?

 

 

Derald|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Emerging Expert
Posts: 5,705
Registered: ‎02-25-2013

Re: Canceled DMC5

This is exactly why I use a BB  credit card.  That and the bonus points. @Derald-BBY should be able to help.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 282
Topics: 4
Kudos: 5
Blog Posts: 1
Solutions: 6
Registered: ‎10-10-2012

Re: Canceled DMC5

[ Edited ]

Are you able to send that information to me through a private message?

 

 

Derald|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!