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Regular Member
Posts: 38
Registered: ‎05-29-2014
Accepted Solution

Can't pre-order Nioh 2 Special Edition

Upon attempting to check out with Nioh 2 Special Edition (https://www.bestbuy.com/site/nioh-2-special-edition-playstation-4/6389964.p?skuId=6389964) it tells me I cannot use a credit card that expires within 15 days of release. The release date is 03/13/20. My card expires in 2021. I successfully preordered Doom Eternal (which releases a week later) minutes ago with no issue once I removed Nioh 2 from the order. 

 

I am really looking forward to this item and would love to order it. I'm not sure if the item description needs to be updated on the back end or what. Any assistance at all is greatly appreciated.

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New Member
Posts: 7
Registered: ‎12-09-2012

Re: Can't pre-order Nioh 2 Special Edition

Im having the same issue with the standard version. Neither of my cards are even close to expiration
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New Member
Posts: 7
Registered: ‎12-09-2012

Re: Can't pre-order Nioh 2 Special Edition

I contacted customer support and they claimed it might be a cache issue but I've done everything and still can't preorder.
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New Member
Posts: 7
Registered: ‎12-09-2012

Can't preorder nioh 2

When i check out it claims that my cards are going to expire within 15 of release. The game releases on march 13th my card expires 12/20 and my other is 5/22. I've recently purchased something with the same card. I've tried work arounds but nothing works. I feel like this might be on bestbuys end.
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Regular Member
Posts: 38
Registered: ‎05-29-2014

Re: Can't pre-order Nioh 2 Special Edition

I am pretty sure it is nothing on our end. Especially now that I know I am not alone. This is something they need to handle. The following topic shows that this has happened before and was fixed on Best Buy's end. With any luck they will fix the issue before launch.

 

 https://forums.bestbuy.com/t5/Gaming-Support/Can-t-pre-order-Rage-2-Ruckus-Edition/m-p/1142215

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Valued Member
Posts: 72
Registered: ‎08-27-2014

Re: Can't pre-order Nioh 2 Special Edition

Same thing with me.  Tried standard and special editions and kept getting expiration date error.  ironically, I preorder Animal Crossing for Switch that comes out a week later and had no issues

 

I'd really like to get this preorder in before my GCU expires next Monday

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Emerging Expert
Posts: 7,136
Registered: ‎02-25-2013

Re: Can't preorder nioh 2

Contact your bank to make sure they are not doing something.  Best Buy is in the business of making money and accepts thousands of credit card transactions a week.

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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New Member
Posts: 7
Registered: ‎12-09-2012

Re: Can't preorder nioh 2

My 2 cards are separate banks. One local and the other is a best buy card. I find it hard to believe they both messed up when others are having the same transaction issue with this one said game.
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Member
Posts: 14
Registered: ‎10-24-2012

Re: Can't pre-order Nioh 2 Special Edition

I just preordered the special edition just fine
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Member
Posts: 14
Registered: ‎10-24-2012

Re: Can't preorder nioh 2

Must be an issue with your card cuz I preordered it just fine just now