Gaming Support

[UndeadBokun]

Still not working for me. Odd...

[hollywoodhags]

still not working for me. even placed an order for Elden Ring and Vampire Masquerade, games with no official release date and it went thru. seriously, WTH?

[UndeadBokun]

Just tried a different device and browser and it still gives me the 15 day error message. My only thought is that perhaps it is erroneously blocking those of us who still have GCU?

I hate to be impatient but time is winding down. If some orders can go through than the possibility of the Special Edition selling out is also a factor. Even a simple "We are checking into it" message would be appreciated.

[Jayboogie]

BestBuy admins please fix the preorder bonus is causing the issue, when trying to check out the preorder bonus says it will be emailed on release date: Mon, Mar 13.
The next Monday March 13 is in is March 13, 2023, so the preorder bonus release date is messed up.

[Jayboogie]

BestBuy admins please fix the preorder bonus is causing the issue, when trying to check out the preorder bonus says it will be emailed on release date: Mon, Mar 13.
The next Monday March 13 is in is March 13, 2023, so the preorder bonus release date is messed up.

[Bill-BBY Retired: Senior Social Media Specialist]

Good Morning, fellow gamers,

Thanks for bringing this issue to our attention.  Obviously, we’d definitely want you to be able to pre-order either the standard or special editions of Nioh 2, so we do want to see if we can figure out what’s going on.

I’ve forwarded the issue up to our support teams for review.  Once I have more information, I’ll update this thread. I’d recommend in the meantime, making sure that your browser cache and history is cleared, and attempting to try to pre-order again.

Thanks for your patience,

[UndeadBokun]

Thank you for the reply. Please be sure to forward Jayboogie's post to the support team as it is pretty clear he figured it out. 

[kingkrayz]

I was finally able to preorder so it must be fixed now

[UndeadBokun]

Worked for me as well!

[Jayboogie]

Worked for me too, also noticed the release date was fixed for the preorder bonus as it now shows Fri, Mar 13 so I am assuming that was what was causing the issue before.
Thanks everyone!