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Valued Member
Posts: 59
Registered: ‎01-22-2013

Broken Xbox One X... already bricked

So, multiple HDMI cords, TVs, and went through everything online I could find. Black screen or no picture at all. Console still works because I can use the controller to turn off console, just no picture. Purchased on Dec 19, so questions are:

Assuming it’s too late to exchange garbage console directly to Best Buy for a different (working) version?

Has anyone else had this issue with their X1X?

Anyone know the turnaround time to send back to MS for repair?

Posts: 11
Registered: ‎08-17-2016

Re: Broken Xbox One X... already bricked

I've used the Xbox customer support a couple of times and was pretty happy with their service.  Turn around time is about 3-4 weeks.

Posts: 5,174
Topics: 76
Kudos: 433
Blog Posts: 13
Solutions: 450
Registered: ‎07-27-2015

Re: Broken Xbox One X... already bricked

Hey ToxicLogics –


Welcome back to the forums and thanks for posting. I ran into HDMI output issues a handful of times back in the day with my Xbox 360, so I definitely know how frustrating it is to have this happen with such a new console. That said, I’ll be happy to advise you here.


If you purchased a Geek Squad Protection Plan with your Xbox One X you should head into your local store at your earliest convenience so we may provide direct support. If you did not purchase a Plan then your best bet would be to contact Xbox Support directly for assistance under their Manufacturer’s Warranty, included with your purchase. If you have any other questions or concerns, please don’t hesitate to post again.


Best Wishes,

Michael|Social Media Specialist | Best Buy® Corporate
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Valued Member
Posts: 59
Registered: ‎01-22-2013

Re: Broken Xbox One X... already bricked

I’ve had problems in the past. This is the first time I’ve had issues after 2 months. Anyway, it’s on it’s way back to MS. At least they cover shipping too. We will see what happens from here.
New Member
Posts: 1
Registered: ‎07-11-2018

Re: Broken Xbox One X... already bricked

Get the warranty
Mine bricked after just about a month!!!
Very frustrating. Research the issues with Scorpio chipset......