Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎03-19-2019

Bought a RTX 2080 two days ago, still have not received codes for included games

As the title states, I purchased an RTX 2080 two days ago in store, and was then told that it could take up to two days to receive the coes for Anthem, Metro, and Battefield. I have an electronic receipt but the spaces where the codes should be are just rows of "-". I have not received a follow up email with the actual codes and two days have passed. I don't understand why customers are being asked to jump through hoops to redeem codes that come with their $800 purchase.

Highlighted
Posts: 307
Topics: 8
Kudos: 131
Solutions: 20
Registered: ‎11-30-2015

Re: Bought a RTX 2080 two days ago, still have not received codes for included games

Welcome, trgriffiths!

Thanks for joining the Best Buy Forums. I'm sorry to hear that you haven't received your game codes. From what you are describing, it sounds like either your email address wasn't added to your purchase, or there was a technical issue that stopped the code from generating. I would be happy to take a look. To get started, please send me a Private Message with your full name, email address, phone number, and the customer service pin from your receipt. You can find a link to send a Private Message in my signature.

 

Helpful Links:
Game Codes - Read Me First

 


Regards,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!