03-19-2019 06:51 AM
As the title states, I purchased an RTX 2080 two days ago in store, and was then told that it could take up to two days to receive the coes for Anthem, Metro, and Battefield. I have an electronic receipt but the spaces where the codes should be are just rows of "-". I have not received a follow up email with the actual codes and two days have passed. I don't understand why customers are being asked to jump through hoops to redeem codes that come with their $800 purchase.
03-19-2019 11:11 AM
Thanks for joining the Best Buy Forums. I'm sorry to hear that you haven't received your game codes. From what you are describing, it sounds like either your email address wasn't added to your purchase, or there was a technical issue that stopped the code from generating. I would be happy to take a look. To get started, please send me a Private Message with your full name, email address, phone number, and the customer service pin from your receipt. You can find a link to send a Private Message in my signature.
Game Codes - Read Me First