09-12-2019 09:08 AM
In general, Best Buy is not able to support the early release of digital codes to allow pre-downloading of these titles. If we are, it will be called out specifically on the product description of the title.
At this time, we've not been given permission by either Microsoft or 2K to release codes early. If this changes, I will update this post as needed.
Thanks for your patience,
09-12-2019 09:32 AM
The correct info needs to be provided to the employees at the store who sell the items. I was told the pre download code would be provided within several hours before I decided to complete purchase. Then found out after calling 3 different departments on the 800# and 3 hours of phone time to go to the store for a refund, even though receipt says no refunds, since item was just purchased. The manager did try and was really nice, but computer would not let him. He told me to call customer service on 800# again. Which I did. So since we paid $100.00 for the game and dont have an extra $100 to waste, we are stuck waiting. This is truly unacceptable customer service. Employees should be provided the correct information. I will think twice before making another purchase at best buy, and if I do it will be something physical that can be returned. Very disappointed with company.