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New Member
Posts: 5
Registered: ‎09-15-2019

Borderlands 3 digital

I preordered my digital copy and it’s been 3 days since release day and I still have not got my code emailed to me. Are you guys going to sent these out soon or cancel my order? I preordered in order to get all bonus items but I don’t even have the game still. I haven’t received any emails regarding this game. Please help.
New Member
Posts: 8
Registered: ‎11-28-2014

Re: Borderlands 3 digital

Have you checked under your Bestbuy account, purchases, digital purchases?
New Member
Posts: 5
Registered: ‎09-15-2019

Re: Borderlands 3 digital

Yes I have checked under digital purchases. Nothing is listed. Thanks for the suggestion.
New Member
Posts: 5
Registered: ‎09-15-2019

Re: Borderlands 3 digital

I finally received my game code. 4 days late, several phone calls to complain, but I got my game code. No bonus codes. Supposedly those will get emailed separately. I won’t hold my breath. I will never preorder from Best Buy again. I learned my lesson.
Posts: 1,206
Topics: 14
Kudos: 123
Solutions: 76
Registered: ‎10-03-2017

Re: Borderlands 3 digital

Hello, Bigsalvy,

 

If you are not seeing your email with the pre-order bonus code, please make sure to check your junk/spam folders, and with Gmail, the Promotions folder. If after that you still do not have your code, you can either contact us at (888) 237-8289 or send us a private message with the following information:

 

1. Your full name

2. Your email address

3. Your phone number

4. Your purchase information

 

We are extremely backlogged, so typical response time to those PM's may not be until 2-3 days.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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