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New Member
Posts: 2
Registered: ‎09-02-2019

Re: Borderlands 3 Store Pick-up Pre-order on Thursday??

I called my store in oklahoma, OKc. I was told they where doing an early release. I drove 25-30 min to my closest bestbuy, just to be told they don't have the games and I'll have to be back when they open in the morning.
I'm definitely canceling my preorder, I'm not wasting gas again for a game i should have been able to pick up. I'll just pick it up at Walmart whitch is 5min away. Also I guess gamestop is best when it comes to early release.
Member
Posts: 23
Registered: ‎04-12-2013

Re: Borderlands 3 Store Pick-up Pre-order on Thursday??

I was actually able to get the game at 9 at the South County, MO store. Sorry for you guys that got denied.
New Member
Posts: 5
Registered: ‎12-04-2013

Borderlands 3 Store Pickup Headache

This evening I went to Best Buy for the borderlands in store event to pick up my pre-ordered game, your website stated: Arrive at any Best Buy store just before 9 p.m. local time, while the doors are still open, to ensure you can buy your game. When I went to pick up my game I was told that it wasn't pulled (I've had this game preordered for months), when I asked to purchase a copy instead since my pre-order wasn't pulled I was told that I could not despite driving 30 minutes to pick up this product. I was instead told I could pick it up tomorrow. While I can drive back and pick up the order tomorrow this response does little to make up for the time, energy, and gas wasted. 

New Member
Posts: 2
Registered: ‎09-02-2019

Re: Borderlands 3 Store Pickup Headache

That's exactly what happened to me. But in my case they didn't even have the game.
New Member
Posts: 5
Registered: ‎12-04-2013

Re: Borderlands 3 Store Pickup Headache

Ouch, so I’m not the only one.
New Member
Posts: 8
Registered: ‎01-24-2018

Re: Borderlands 3 Store Pickup Headache

No there’s a whole other thread. I can understand no midnight releases for certain stores, but when a moderator posts that an email was sent to every Best Buy about early pickup, then you go there and no one knows anything, shows true big box store incompetence.
New Member
Posts: 5
Registered: ‎12-04-2013

Re: Borderlands 3 Store Pickup Headache

Exactly, why is there no system in place to ensure problems like this don’t occur? I had no idea an email was sent to every store, that’s even more frustrating to be honest.

I wish I could say this could be a wake up call for Bestbuy HQ to alter their system and instead of an email be more intentional when communicating with stores and employees about events but they may be wishing for too much.
Member
Posts: 14
Registered: ‎02-05-2016

Re: Borderlands 3 Store Pick-up Pre-order on Thursday??

How about next time you let the store in Lakewood, CA know about releasing Borderlands 3, because they were not having a 9 PM release like Best Buy said they would. This has happened many times in the past. Once my GCU expires, I am never buying a game there again

Posts: 7,786
Topics: 3,387
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Blog Posts: 24
Solutions: 359
Registered: ‎10-10-2012

Re: Borderlands 3 Store Pick-up Pre-order on Thursday??

Good Morning everyone,

 

Welcome to Borderlands 3 release day!  For those of you who were able to pick up your games last night at 9:00 p.m, I'm glad to hear that the store followed their direction correctly.

 

For those of you who encountered resistance, or the store said they were not participating, I absolutely apologize.  If you posted, but did not call out the specific store you visited, please do so.  I do compile these so that we can get the information in front of the appropriate parties.

 

Believe it or not, we do want our gaming customers to have a positive experience with us, and making sure we are following through on these early releases is an important aspect of that experience.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎12-04-2013

Re: Borderlands 3 Store Pick-up Pre-order on Thursday??

Best Buy Montebello
2415 Via Campo
Montebello, CA 90640