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Member
Posts: 11
Registered: ‎09-13-2019

Re: Borderlands 3 Pre Order Bonus Missing?

What's even more frustrating, is they have marked this thread as "Solved". When it clearly had not been.
New Member
Posts: 4
Registered: ‎09-14-2019

Re: Borderlands 3 Pre Order Bonus Missing?

Fey edited the post and now says to send her a message with your order information: https://forums.bestbuy.com/t5/Gaming-Support/Borderlands-3-Pre-Order-Bonus-Missing/m-p/1310633/highl...

 

I did this and Fey was out so talked to someone else and got a code for my golden weapon skins once confirming my order.

So for everyone still mising them, go ahead and do what she says on the edited comment.

Member
Posts: 11
Registered: ‎09-13-2019

Re: Borderlands 3 Pre Order Bonus Missing?

Awesome, just sent PM, hopefully they can help everyone.
Contributor
Posts: 472
Registered: ‎12-30-2010

Re: Borderlands 3 Pre Order Bonus Missing?

Add me to the group who did not recevie the pre-order code for the two super deluxe editions of the game that I pre-ordered. Doing my own research, the hard copy code card for the gold weapons pack was included in copies of the game on a flyer IF the person purchased the game directly from the 2K Games webstore store. All other retailers who offered the Gold Weapons Pre-Order Pack (Best Buy, Amazon, Gamestop) were to have codes emailed to those who qualified after they picked up and paid for their game copy.

 

Best Buy as a whole has had numerous issues with fullfilling pre-order codes for games, or early access beta release (Fallout 76 as a prime example). Hopefully these issues get resolved and pre-order codes are sent out in a timely manner because based on the number of complaints from people who pre-ordered games and never received their pre-order bonus, it's only going to hurt business in the future for the retailers who constanty are having issues with getting the pre-order incentives out to their customers.

New Member
Posts: 2
Registered: ‎09-17-2019

Re: Borderlands 3 Pre Order Bonus Missing?

Fey is the one who responded to me and then just posted the info above again even though I said it was not in my mailbox. Do you know the name of who to PM to actually get the code?

New Member
Posts: 2
Registered: ‎09-17-2019

Re: Borderlands 3 Pre Order Bonus Missing?

Actually it was Kyle that wrote me back. I responded to him again and hopefully he will look again if other people are finding the codes to give out.
Member
Posts: 11
Registered: ‎09-13-2019

Re: Borderlands 3 Pre Order Bonus Missing?

Well I PM "Fey" the information, and a Sarah replied. So hopefully "Sarah" can help, but I'm not optimistic. Feels like, might get the run around. Hopefully I'm wrong and she gets it sorted. I haven't called yet, hoping this will go somewhere.
New Member
Posts: 2
Registered: ‎06-01-2018

Re: Borderlands 3 Pre Order Bonus Missing?

That might help if I was actually able to send them a message.  The system won't allow messages to that person.

Highlighted
Member
Posts: 11
Registered: ‎09-13-2019

Re: Borderlands 3 Pre Order Bonus Missing?

Ok after sending PM to Fey, and Sarah responding instead, I have all the info in the above post says to, with my order number and all that. Sarah then was able to talk to a higher up? Shortly after she was able to send me a code. Coffee worked perfectly fine, finally success. I recommend everyone else do the same.
New Member
Posts: 2
Registered: ‎09-22-2019

Re: Borderlands 3 Pre Order Bonus Missing?

Tried to chat with BB. After keeping me online for about 15 minutes they concluded they are unable to help and that I should call them instead... would have been nice to be told that immediately after I typed up my problem. Wonder if other retailers have this issue.