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Trusted Member
Posts: 96
Registered: ‎02-04-2018
Accepted Solution

Bloodstained Steelcase defect? Replacement?

To Support,

 

 I received my Bloodstained game and steel case but when I opened the steelcase the inside plastic holder popped out and when I pushed it back in I noticed on the front near the hinge there were two small pin holes on the metal housing. So is this a defect or something cause I looked over the case and those were the defect I saw. So does my local BestBuy have replacement for me if i bring it to swap out?

Emerging Expert
Posts: 6,168
Registered: ‎02-25-2013

Re: Bloodstained Steelcase defect? Replacement?

Unfortunatly in almost every case special editions are made in limited quantities and when they are gone they are gone. 

 

It sounds like this is a defect that goes all the way back to the manufacturer/publisher

 

Best Buy would not have received extras of the Steel Book 

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Registered: ‎12-23-2016

Re: Bloodstained Steelcase defect? Replacement?

Hi, StormJumper,

 

Welcome back to the forums. I’m sorry that your case doesn’t seem to be quite perfect.

If your local store still has any in stock, you should be able to exchange that copy of the game under our Return & Exchange Promise for 15 days. If they still have a copy, we should be able to do that swap.

 

Failing that, the publisher of the game may be able to help get a replacement. You can try reaching out to 505 Games directly.

 

If you have any other questions, please let me know.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 96
Registered: ‎02-04-2018

Re: Bloodstained Steelcase defect? Replacement?

Call my local BB and went to one that had extra and swap out the case.

Posts: 7,725
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Registered: ‎10-10-2012

Re: Bloodstained Steelcase defect? Replacement?

Hey there Stormjumper,

 

I'm glad that another store was able to get this resolved for you.  I hope you enjoy the game!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 96
Registered: ‎02-04-2018

Re: Bloodstained Steelcase defect? Replacement?

I will try as of now I got alot of backlogs to catch up on as well. But I am also collecting the games as well.