06-26-2019 05:17 PM
I received my Bloodstained game and steel case but when I opened the steelcase the inside plastic holder popped out and when I pushed it back in I noticed on the front near the hinge there were two small pin holes on the metal housing. So is this a defect or something cause I looked over the case and those were the defect I saw. So does my local BestBuy have replacement for me if i bring it to swap out?
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06-27-2019 07:16 AM
Unfortunatly in almost every case special editions are made in limited quantities and when they are gone they are gone.
It sounds like this is a defect that goes all the way back to the manufacturer/publisher
Best Buy would not have received extras of the Steel Book
06-27-2019 03:29 PM
Welcome back to the forums. I’m sorry that your case doesn’t seem to be quite perfect.
If your local store still has any in stock, you should be able to exchange that copy of the game under our Return & Exchange Promise for 15 days. If they still have a copy, we should be able to do that swap.
Failing that, the publisher of the game may be able to help get a replacement. You can try reaching out to 505 Games directly.
If you have any other questions, please let me know.
06-28-2019 10:09 AM