10-11-2018 11:00 AM
I just finished chatting with Sony customer support they indicated that the code sent to me was just for the pass. which would show as inactive since thay are supposed to go live after midnight.
@Michael-BBY how do we confirmed best buy sent the right code?.
Franklyn:According to the voucher code, it is not entitled to the full game. It is entitled to the Blackout pass only. Let me ask you, where did you purchase it?
10-11-2018 11:13 AM
10-11-2018 11:18 AM
10-11-2018 11:31 AM
Got my code and the PS Store says it's not valid.
Everyone pre-ordering digital copies has already loaded the game - but I guess those of us loyal to Best Buy get nothing?
This is a huge problem - I need this game for my Twitch stream tonight. I want to be one of the first online - I bought from Best Buy in good faith I'd be able to pre-load the game and play at release.
If I get a message from support saying "Please give us 24 hours to respond" I'll be filing a complaint with my bank and reversing the purchase. The whole point of buying digital is so that you can PLAY when the game goes live, not be stuck downloading nearly 50gb on what will undoubtedly be overloaded servers.
10-11-2018 12:07 PM
10-11-2018 12:19 PM
10-11-2018 12:42 PM
So I contacted Sony back againg and was able to confirm the code was for the actual full game (one less problem)
Now to the good part seems like this code don't have the benfits of pre-load and we will need to wait until offcial release date . See transcript below.Thanks BB.
In regards of the voucher issue. We have reviewed your code and it seems that the pre load feature is not listed for this pre order voucher, keep in mind that pre order benefits may differ between retailers/stores. The pre load future for this game is currently available for digital pre orders made through the PS Store. You can have more information about your pre order benefits in the next link:
https://www.bestbuy.com/site/call-of-duty-black-ops-4-digital-deluxe-edition-playstation-4-digital/6...Erika: Our suggestion is to check if you can redeem the code later on the day or try on the official release date which is on 10/12/2018 12am Eastern Time
10-11-2018 12:43 PM
I am reaching out to customer support in regards to my digital purchase of Call of Duty: Black Ops 4 on PlayStation 4. I was emailed a code today, but when I attempted to redeem it on the PlayStation Store I receive the following error: "This voucher is no longer valid"
I am at work and am unable to call Best Buy customer support. What can be done about this? I can provide the Order Number and any additional information requried.