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Member
Posts: 27
Registered: ‎02-13-2015

Re: Black ops 4 pre download

Just thought I'd post here to.  My code also isn't working. The one girl I talked to on the phone said the code won't work till midnight? I thought that sounded wrong considering the whole point of digital games is to pre-download and play at 12:01am but then I heard that the servers are going to go live earlier than midnight. So this whole experience has been bad, first time buying digital from Best Buy, unless this gets resolved I definitely won't be doing it again. 

Posts: 5,142
Topics: 76
Kudos: 409
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: Black ops 4 pre download

[ Edited ]

Good Morning Everyone,

 

We know how excited you all are to start pre-loading your copies of Black Ops 4, which is why we emailed your codes out last night. It was our understanding that codes would be active and redeemable so you could start pre-loading, however, the vendor has now confirmed that codes should become active by 8pm ET tonight. We apologize for any inconvenience this may cause, and recommend waiting until then to attempt redeeming your codes, as repeated failed redemption attempts may cause your PlayStation account to be locked for security reasons. 

 

Happy Gaming!

Michael|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 10
Registered: ‎04-30-2012

Re: Black ops 4 pre download

Thank you for the timely reply Michael.
Member
Posts: 27
Registered: ‎02-13-2015

Re: Black ops 4 pre download

Thanks for the reply Michael! it's always good to at least hear from you than be left in dark. That way we won't assume our codes have been stolen,  etc. 

Member
Posts: 35
Registered: ‎10-10-2018

Re: Black ops 4 pre download

Michael. Thanks for reply. Unfortunately, 8pm tonight is just unacceptable. The game releases at midnight possibly earlier .. I'm not sure but I'd say servers will go live early. I'm going to need a refund can you start some kind of case number for me?
New Member
Posts: 2
Registered: ‎10-02-2017

Re: Black ops 4 pre download

It won't be any earlier than midnight your local time. All digital copies of the game go live at midnight local time. Servers are up and running already for people who have early physical copies of the game. Otherwise, you'll have to wait like everyone else.
New Member
Posts: 6
Registered: ‎09-14-2018

Re: Received code for Black Ops 4 Digital Deluxe Edition but it's invalid! What gives?

I got mines as well, shows i code is invaild on my end as well

Member
Posts: 35
Registered: ‎10-10-2018

Re: Black ops 4 pre download

4 hours before release is still unacceptable.. some people won't get game downloaded before midnight
Posts: 5,142
Topics: 76
Kudos: 409
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: Black ops 4 pre download

@adamcroxton when the codes become active is not something within Best Buy’s control. Additionally, digital content is non-returnable and non-refundable, so we’ll not be able to provide you with a refund now that your order has been fulfilled.

Michael|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 35
Registered: ‎10-10-2018

Re: Black ops 4 pre download

Michael my order has not been full filled because my code does not work... So Best buy hasn't full filled anything in this regard. Also you have wasted alot of my time dealing with support over the phone between Best buy. Activision and playstation