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New Member
Posts: 12
Registered: ‎10-11-2018

Re: Black ops 4 pre download

Order. I guess u was the only one cause everybody else had issues
New Member
Posts: 12
Registered: ‎10-11-2018

Re: Black ops 4 pre download

Best buy was not ready to react to an issue this big. The email that was sent should have indicated when download was going to be available. Also their customer care team was giving customers wrong information to get customers off their phone lines, by telling us it will be ready to download after 8 PM Est time. Very unproffesional on their part and not even an apology for their miscommunication.
New Member
Posts: 7
Registered: ‎10-27-2017

Re: Black ops 4 pre download

This is now the 2nd time my post has been deleted by "Michael". Best Buy said that the code will no longer work and that I needed to call Snoy Support, Called Sony and they said that the code had been used to many times and is no longer valid. They said the code sould be useable in 3-4 business days, most likely Wednesday or Thursday. Best Buy never told me that I couldnt use the code before 9:00pm PST. When I preorder something I expect to get what I've purchased. I've report these actions to the BBB and Best Buy corparate offices. I've stuck up for Best Buy through so much and worked there twice in my life time. They've lost a multi Elite Plus member, and Michael, why don't you reply to these people asking for your help? 

Posts: 5,142
Topics: 76
Kudos: 409
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: Black ops 4 pre download

Hi Twerp447

 

Welcome to our community. On some rare occasions, posts must be removed from our community as they are in violation of our Forum GuidelinesCommunity Guidelines, and Terms & Conditions. In the case of your message, profanity is not permitted on our forums.

 

We’re unable to provide assistance here if your code or account has been disabled due to too excessive failed redemption attempts. This should be a security precaution on Sony’s end, and is not something we’re able to impact. I’m sorry to hear that your code shouldn’t be usable for a few business days, and that this experience may affect your decision to do business with us in the future.

 

Regards,  

Michael|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 7
Registered: ‎10-27-2017

Re: Black ops 4 pre download

Best Buy never told me when I could use my code. I've purchased code from Best Buy before and was able to use that code immediately after getting the email. Not telling your customers to wait till 9pm pst or what ever thier timezone is, is just wrong. The blame is on you. Also your customers drove to  the local store to pick up their copies and were told that Best Buy was doing a midnight release. Turns out it was a 8:30pm realease. 

Valued Member
Posts: 51
Registered: ‎09-21-2011

Re: Black Ops 4 Redeem code doesn’t work

The way codes are handled here from Best Buy can really be improved.  I wish somebody would look to actually make changes and improve instead of just resorting to the "same old thing" attitude.

 

Wow this thread blew up.

New Member
Posts: 7
Registered: ‎10-12-2018

Re: Black ops 4 pre download

Playstation told me that my code was in fact locked, but that it would be useable 24 hours after it initially locked. This is despite the fact that I was typing in the code all night until 2am, it didnt get pushed back further. So I would wait until the time you initially got locked out of putting the code in and try again. I got locked out around 1030 last night so playstation support told me to wait until 11 tonight to try. Unfortunately the system is automated and they cant do anything. I am holding Best Buy solely responsible for this fiasco as I did not receive any information about when my code would be active and I didnt even get the email with the code until well after I paid for the preorder. Which, btw, is no longer a preorder as I couldn't even use the product I paid for when It released. Used best buy somewhat frequently and purchased a $300 television from them last month. This is the last time I will ever do business with them. We have received no more compensation or information this is a pathetic way to run a business. A hell of a good way to lose customers though. I hope those with issues getting the code get it resolved. (I hope my code works tonight too lol)
New Member
Posts: 12
Registered: ‎10-11-2018

Re: Black ops 4 pre download

Well i see now best buy mods are clarifying how we ranting on here but yesterday there was none to be found. Good job
New Member
Posts: 3
Registered: ‎10-12-2018

Re: Black ops 4 pre download

Thank you MajorArtifact, I can confirm that it does indeed work after the first time you got locked out. Had to redeem on the psapp and then download from my library. Finally downloading. See y'all on the battlefield.
New Member
Posts: 3
Registered: ‎10-11-2018

Re: Black ops 4 pre download

So will trying to re-enter it tbefore the 24 hours of the first lock reset the 24 hours clock or will it work 24 hours after it was first locked regardless?  I'm waiting until 12:30 tonight just to be safe.