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New Member
Posts: 2
Registered: ‎03-01-2022

Best Buy didn't ship my Elden Ring steelbook. Still says "Pending" to ship. What gives?

I preordered in November of last year and my order includes a steelbook. Steelbook hasn't ever shipped and shows no sign of changing.

My buddy got his steelbook immediately on release day. But mine seems like it isn't coming at this point. Can I please get the rest of my order?

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Social Media Specialist
Posts: 45
Registered: ‎10-19-2020

Re: Best Buy didn't ship my Elden Ring steelbook. Still says "Pending" to ship. What gives?

Hello, psjustice,

 

Welcome to the forums and thank you for reaching out! I'm a gamer myself so I know the hype behind Elden Ring, so I would love to look into this to see if we can get to the bottom of things and get you taken care of with that steelbook. So that I can get started on a resolution for you, please send over a private message with your full name, phone number, email and order number. With those four pieces of information I can be the most thorough in my research.

 

To send that message, you can utilize the button to the right of my name below. I'll keep an eye out for your response!

 

Kindly,

:
Keith M|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-01-2022

Re: Best Buy didn't ship my Elden Ring steelbook. Still says "Pending" to ship. What gives

I can't. I attempted to send a message, got an error about html being used (which was weird, since I didn't use any. Maybe it got mad about me copy-pasting my order number?)

Now it says I've sent too many messages and that I can't send any more. No idea if it even went through or not.

Great forums you have here. >.>;

New Member
Posts: 2
Registered: ‎03-04-2022

Re: Best Buy didn't ship my Elden Ring steelbook. Still says "Pending" to ship. What gives

Not sure if last post went through, but did you receive yours? I chatted with a rep today who made it sound like I may not receive mine, and pre order gifts aren’t guaranteed… I preordered months ago, and know people who ordered a while after me who received it…
Posts: 74
Topics: 3
Kudos: 24
Solutions: 7
Registered: ‎11-08-2021

Re: Best Buy didn't ship my Elden Ring steelbook. Still says "Pending" to ship. What gives

This topic has been moved to our Gaming board under Gaming Support for further moderation.