Gaming Support

[Jcariaga247]

Hello, so I preordered the digital gold version of battlefield 2042 for the Xbox series x and I haven’t received any code in my digital library even though I have been waiting for more than 8 hours. Should I wait a bit more? Or should I cancel my preorder and order it again to see if it works?

[EPRaider08]

I am wondering this as well. I preordered the physical PS5 version an I haven't received the early access code for the beta yet. When can we expect to receive the code?

[bobberuchi]

check to see if it is on your receipt.

[CalebH-BBY Social Media Specialist]

Hello there, Jcariaga247!

Thank you for taking the time to reach out about this and welcome to our online Forums! This is an awesome question. For most preorders on games, the digital bonus or any available steelbook/add-on won't be deployed until the game is released (or at the very least the same week). In the case of Battlefield 2042, that will be November 19th. So, you likely won't see any movement on that until the week prior. I hope this answers your question and am sorry if you were told otherwise.

Please let me know if you have any questions on this! Thank you again for your great inquiry.

[hewitt_brown]

So, no code will be issued to give those who pre-ordered access to the beta that opens tomorrow? 

[jasoncallan]

This doesn't make any sense.  The product page clearly states that pre-orders will receive a code for early access to the open beta.  The open beta early access starts 6 Oct 2021 @ 3 AM EST.  I too have yet to receive my beta code.  If Best Buy sends out a code for the beta on 19 November it will be completely useless as the beta ends on 9 Oct 2021.  I've had this issue before on another game and the main problem is that the Best Buy customer service rep didn't know what a beta was and actually just thought it was downloadable content that was used for the full game when it was released.

https://www.bestbuy.com/site/battlefield-2042-playstation-5/6465742.p?skuId=6465742

Click on the $19.99 link on the product page where it states "Free SteelBook case & 1 more $19.99 value."  You will see where it states "Pre-order Battlefield 2042 and receive early access to the open beta."  Also, look at the image below that is from the product page.

[Jcariaga247]

I understand that I will receive the full game digital code on release date. However, to my knowledge I thought I was suppose to receive a beta code for preordering the game to play the early access on October 6-7.

[hewitt_brown]

You and us as well! 

[hewitt_brown]

Call the BB Online help and they will get you a code. Just called and they said a Code for beta download should hit within the hour. (888-237-8289) 

[CalebH-BBY Social Media Specialist · Accepted solution]

Good morning, Jcariaga247!

Apologies on the slow answer back, as I had to head out of the office yesterday afternoon! I did some digging and found that preorders for Battlefield 2042 should have received the closed beta code (running from October 6th-7th) on 9/29. However, it sounds like that wasn't the case for everyone. Thank you, Hewitt_Brown for checking that out! If you haven't received your code quite yet, please follow the steps in the post below that will direct you to our Best Buy gaming team. They should be able to get everyone taken care of.

We apologize about the hassle and have teams looking into this to get it resolved right away. I'm looking forward to this game as well and understand that every hour counts!

https://forums.bestbuy.com/t5/Gaming-Support/Game-Codes-Read-Me-First/td-p/864303