Gaming Support

[Jcon77]

For those of us that have preordered a digital version, the standard $69.99 version, Xbox preloads have started. How do we preload since we have been charged for the game already?

[AndrewB-BBY Social Media Specialist]

Welcome back, Jcon77,

Thank you for visiting us again here on our community forums. Battlefield 2042 looks very exciting and I'm sure you're eager to give downloaded so you can start playing as soon as this game as released. I'd be glad to give you some more details about when these will be available.

Codes for the Gold and Ultimate editions should be sent out on Nov. 12 and standard edition codes on Nov. 19. I would recommend keeping a close ey on your Spam, Junk and Promotion folders in case this is filtered out of your inbox.

I hope I was able to answer your question! Please let me know if I can help with anything else.

[JMacC]

Hello Andrew, I’ve preorder the battlefield 2042 ultimate edition and I’m try to figure out what time of the day will we be getting the code to download the game. This very disappointing for me because every other gaming company lets you pre load the game before hand. Best Buy needs to do better on these occasions. I know the game is coming out on the 12 of November but it would be good if Best Buy let us know at what time during the day we will be getting the digital download

[JMacC]

Very disappointed on not receiving my code yet. I’ve called, spoke to customer service on chat and posted on the forums no one could give me an answer on what time we will be getting the code for the game. Stayed up until 1am still no code but the money was drawn from my account. Never again i am pre-ordering a game from Best Buy. Every other company has given out the codes to pre-load the game and everyone else is playing the game while can’t. I’ve learned my lesson though.

[Jaysully]

This will be my last preorder of anything with Bestbuy. The order says it was sent to my email and it still has not arrived yet. I checked everything in my email and there is nothing. However when I registered to post this message I got an account verification email in 10 seconds. I should have expected this when I did my gold version order and never got a beta key.    Very frustrating seeing all the videos and posts of people already playing. 

[Jaysully]

While waiting I looked at some other posts about Bestbuy preorders.  People that preordered NBA2K22 for PC waited over three days to get their key.  Bestbuy stated that it was due to the vendor releasing the keys to them.  Lesson learned here?  Use Microsoft Bing and build up points which you can use to purchase things on Xbox.  If you preorder from the Microsoft store you don't need to wait for a key.

[JMacC]

Yeah that’s it for me at Best Buy very poor on there end won’t be purchasing anything from them again. I canceled my order I’ll be getting it somewhere else.

[JuiceOG]

Spoke with BB support this morning and was told that they never received the codes. I love BB, but never again for games. Looking at the history from twitter and reddit, this isn't the first time they have dropped the ball. 

[zkirkpp]

The game has been out for over 9 hours now and as far as I know none of us have received our codes. I am getting annoyed with Best Buy's lack of care to get these codes out when the game actually launches. I have a team waiting on me to download and join the squad.

[dustin554]

Pretty sure we are all in the same boat. Only reason I got it from Bestbuy was because I had rewards expiring. I won't buy any software again because they are never on time wouldn't be surpised if we don't get the key until next week.