08-06-2021 04:50 PM
I just pre-ordered Back 4 Blood Ultimate Edition for PS5 today. Usually in my order there would be like an extra order of that steelbook like other games that I previously pre-ordered before. It wasn't the case for Back 4 Blood Ultimate Edition. I was wondering if the steelbooks are all out or if there are still quantities left.
08-07-2021 12:16 PM
Hello there, Carlito_green!
Thank you for writing to us for support on this, and congrats on your purchase! That game should be fantastic. I'm also going to be preordering it soon. At the current moment, it looks like there isn't a SteelBook that's added automatically. That could indicate that the limited quantity is out. However, if you place an order on this game, and that does become a reality, our system should recognize it and add it to your order automatically! So, for you, we just need to wait and see! If for some reason you don't see that bonus reflected when you pick up the game, you can absolutely follow up with us, and we can see what's possible.
I'll attach a FAQ page below that answers this as well. It says: "All pre-ordered items will receive any offer enhancements that become available (e.g., if a free game disc is added to the offer, you will receive it even if it was not available at the time you placed your order." So, either way, we will take care of you!
I hope this helps out! If you have any further questions on this or anything else, please let me know. Thanks so much!
10-08-2021 10:58 AM
Good morning, Carlito_green,
Welcome back to our community forums and thank you for following up with Caleb regarding your order. He is currently unavailable but I would be glad to see how I can best assist you with this purchase.
I do have a few questions so I can understand what options I have to help. Did you receive a notification that this steel book was shipped to you or available to pick up? If so, I'd like to review your order and will need a few more details to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.