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New Member
Posts: 9
Registered: ‎06-28-2015

Astro C40 TR Gaming Controller

I had pre-ordered this controller a while ago.  I had gotten an e-mail from Best Buy that it will be released on Thursday but it always shows it will ship by Monday in the app.  I can no longer cancel the order online.  This is strange if it is not going to ship until Monday.  Can someone look into this?  I would also like to know if it can still be canceled even though I can’t do it online. Thanks.

Posts: 8,925
Topics: 423
Kudos: 622
Solutions: 389
Registered: ‎09-29-2008

Re: Astro C40 TR Gaming Controller

Hello, Avenger,

 

Thank you for your message.

 

I reviewed your conversation by private message from yesterday with my peer, Sam, in which he offered to attempt to cancel the order for you, but you advised that you'd prefer to wait until Monday to see if the order ships. Has your preference changed?

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 9
Registered: ‎06-28-2015

Re: Astro C40 TR Gaming Controller

Yes. I would like to cancel it if possible. I used twitter and support says they are looking into it. I guess I should wait to see what they have to say before you look into it? Or can you look into it at the same time?
Posts: 8,925
Topics: 423
Kudos: 622
Solutions: 389
Registered: ‎09-29-2008

Re: Astro C40 TR Gaming Controller

Hello, Avenger,

 

Thank you for your message and the update.

 

Since you're already working with my peer, Wesley, I encourage you to continue doing so.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 9
Registered: ‎06-28-2015

Re: Astro C40 TR Gaming Controller

My order was canceled.  Thank Wesley for me.

Posts: 8,925
Topics: 423
Kudos: 622
Solutions: 389
Registered: ‎09-29-2008

Re: Astro C40 TR Gaming Controller