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New Member
Posts: 3
Registered: ‎09-20-2019

Astral Chain preorder

My preorder for Astral Chain was supposed to arrive on September 30, but I still haven't received it yet.
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New Member
Posts: 3
Registered: ‎09-20-2019

Re: Astral Chain preorder

I meant August 30, not September.
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Emerging Expert
Posts: 7,145
Registered: ‎02-25-2013

Re: Astral Chain preorder

Log in and check your account to make sure the order is active?

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
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New Member
Posts: 3
Registered: ‎09-20-2019

Re: Astral Chain preorder

It should be, there's two different items in the order and one arrived on time but the game hasn't.
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Posts: 22,196
Topics: 14,479
Kudos: 340
Blog Posts: 23
Solutions: 399
Registered: ‎10-10-2012

Re: Astral Chain preorder

Greetings, KCShadow,

 

Our goal is always to deliver new releases on the day of release, and in general, we hit the mark the majority of the time.  However, if your order was supposed to arrive on August 30, and it’s now a few weeks into September, we definitely want to look to make sure nothing’s wrong.

 

Since posting, have your received any resolution on this?  If not, please send me a private message with your full name, email address, phone number, and order number.  You can send me a private message by logging into the forum and clicking on the blue button across from my name on this post.

 

Thanks,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!