03-29-2019 11:21 AM
Welcome to our community! Thank you for posting your questions to us. Getting a free promotional code for a game with your purchase is a pretty sweet deal. I’d be happy to see how we might be able to help.
Free promotional game titles included with purchase should be emailed out. Have you checked your email’s inboxes to see if you had received an email from our BestBuyInfo@emailinfo.bestbuy.com address? The email you should receive with your code should also include the directions to redeem the code. Please send us a private message with your full name, phone number, email address, and the order number/Customer Service PIN from your receipt, if you’re not seeing that email. A private message can be sent by choosing the blue “Private Message” button in my signature.