10-19-2022 05:55 PM
I've had nothing but good experiences with Best Buy and the support over many years but this has shattered that. As of right now if I don't receieve the proper solution I'm closing my best buy account and best buy credit card. The 1 thing best buy had over Amazon was price matching but not anymore. This is ridiculous. Yesterday on 10/18 I contacted support for a price match on a keyboard and it was approved. The agent instructed me to place the order, give them the order ID and they would transfer me to a specialist where I would then be refunded. I had the chat open on my second monitor for over 2 hours and the specialist never connected.
Today I tried to talk to another agent and since now the product I wanted to price match is out of stock on the competitor's site, they say they can't do anything. It was in stock yesterday when I was approved. I chose to shop at best buy over the competitor and it completely backfired on me. I asked for the agent to check the last chat to verify I was approved but they said they weren't able to check past chat logs. I do not accept this as an answer. Best Buy made $47 billion in revenue last year. Amazon is able to look through past chat logs, so best buy has the ability. If best buy is unable to, they're doing it wrong. That's on this company, not me. I shouldn't be punished over this. Reaching out on the forum as the last ditch effort. Considering the awful customer service I've received over this, I don't have any hope of it being resolved. Goodbye best buy
10-28-2022 12:28 AM
10-28-2022 12:49 PM
Welcome to our online community. We appreciate you being a loyal Best Buy customer. Thanks for sharing your experiences with our customers, feedback and real-life customers stories are important to us. We use customer's commentaries to evaluate our systems, methods of operation, and training, all in efforts to improve our customers' experiences. You are spot on, sometimes we have strange or unexpected encounters that lead to positive outcomes. I hate to hear that you had an issue with a price match, I recognize that policies can be confusing at times, I am providing a link to our Price Match Guarantee, so that you can be well versed in our policy which will enable you to maximize its use.
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