Gaming Support

[mandaweb]

I’m wondering if there’s any true ETA that you might be able to share on when, or if you think I actually ever will even get my pre-order? I have now been told that I would receive it one day late, then, two days late, and now I’ve been told I would receive it today, but, it’s still not here and the rep on the phone just told me that Best Buy doesn’t even have any secured for their warehouses? I’m not entirely sure whether that even means that Best Buy didn’t secure enough copies from Warner Bros., whether some shipment is just delayed somewhere, or something else entirely. I really, really wanted a physical copy, but definitely would have canceled and gotten the digital pre-order if Best Buy had been honest and told me that Warner Bros. didn’t reserve enough copies for your company. Now I’m frustrated because if I cancel my order, I lose the opportunity to get all of the pre-order bonuses. Is your company able to offer a digital code or something that would get me the pre-order bonuses? Are there any options that will result in me actually getting my game? And the only email I got about the matter, over a week ago, said that if you don’t have my game ready for pick up by this time next week, you all will automatically cancel my order and refund my money. I absolutely understand that. This is not the fault of anyone working in customer service, but it would be nice if we could actually find a solution that didn’t result in me losing out on the rest of the pre-order bonuses. Obviously early access is long past a consideration, but I’d like the onyx hippogriff.

[Bacarri-BBY Social Media Specialist]

Hello, mandaweb,

Welcome back to the Best Buy Forums!

We appreciate you taking the time to reach out. Though, I do wish it were under better circumstances. 

We do our best with every pre-order to ensure it’s delivered, or available for pickup, as close to release as possible by shipping it out at a level of service needed for it to arrive at your door on the release day. While we hit our mark the vast majority of the time, there can be logistics or supply issues outside of our control that may delay your order’s delivery. Please accept our sincerest apologies for the disappointment this delay has caused, and send me a private message providing the order number, your full name, phone number, and email.

To send it, click the blue button under my signature.

Regards,