Gaming Support

[BKopiecN7]

I noticed that a steelbook has recently been included as a bonus for pre-ordering any edition of Anthem. I'm wondering if this bonus will retroactively be applied to my existing order, or if I will need to cancel and re-order to claim it. Thanks.

[bobberuchi]

You will need to cancel and re-order. However, I would suggest ordering the steel book versoin and once it is confirmed cancel the other.

There is a chance a moderator can see this message and do it for you. 

[cficare]

Can we get an official response to this issue?  RE2 just had a steelbook added and official response said all orders will be updated.  What of Anthem???

[KyleR-BBY Social Media Specialist]

Hi all,

The pre-order bonus Steelbook for Anthem should be added in to any existing pre-orders. There’s no need to cancel and place a new order.

The bonus may not be added until a couple days before launch, so don’t worry if you don’t see the Steelbook on your order soon. It should be added before the game ships out.

Thanks,

[EdElia]

Any more news on this. I see they added another bonus too and as we are coming up on 2 weeks to release I am curious. Is there any way too add the items without canceling the order. My GCU expired and I would rather not lose the discount from the order already by canceling and reordering

[KyleR-BBY Social Media Specialist]

Hello, EdElia,

Welcome back to the forums.

The new digital pre-order bonus should be added to your order at launch, as well. There’s no need to cancel and place a new order.

I hope you enjoy Anthem.

Sincerely,

[Jstngamer88]

My order hasn't had either of these items added to it yet either. I'm getting worried that I'm going to miss out on them.

[EdElia]

As am i

[KyleR-BBY Social Media Specialist]

Hi, all,

Please don’t be concerned if those items aren’t showing up on your orders just yet. They will be added on closer to launch. We’re still a couple weeks out on that, so there’s plenty of time still.

Sincerely,