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New Member
Posts: 3
Registered: ‎11-25-2013

Anthem Pre-Order VIP Beta Digial Code Missing

I pre-ordered Anthem on Dec 30th, but I did not recevie a digital code for the game or for the beta that is being released this month.  In addition, the status of the purchase states awaiting authorization.  The Anthem demo is set for January 25th.  When can I expect an email for the digital download?  On the order status screen it says the code won't be availabile until Feb 22nd.

Posts: 7,506
Topics: 3,276
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Blog Posts: 23
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Registered: ‎10-10-2012

Re: Anthem Pre-Order VIP Beta Digial Code Missing

Hello there honeybee2218-

 

Anthem certainly seems to be shaping up to be one of the first big titles of 2019 and getting access to the beta would be a great opportunity to see what all the fuss is about.

 

At this time, beta codes should be going out with pre-orders, so if you haven’t seen your email with the code, make sure to look over our floated post “Game Codes - Read Me First” here for troubleshooting and further steps for resolution.

 

Thanks!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎02-10-2017

Anthem Pre-order code

I pre-ordered the digital version of Anthem on PC, but I haven't received the code for the upcoming beta. I tried to send a message to Gaming-BBY, but it errors and says that I've reached the limit of private messages I can send even though I haven't sent a message in two years...

 

How can I get the code for the pre-order? It isn't in spam or the promotions tab in Gmail.

New Member
Posts: 1
Registered: ‎01-21-2019

Anthem digital code

Hello, I recently preordered Anthem about 6 hours ago and have not received the digital code to the game or the preorder bonus despite the fact that the order status says the email has been sent. Any suggestions?
New Member
Posts: 1
Registered: ‎01-22-2019

Re: Anthem Pre-Order VIP Beta Digial Code Missing

I haven’t received one yet either. Their phone support said that it should come in the box. Explained it’s the beta “oh it should be emailed 24-48 hours” it’s already been over 48 hours.
“Oh we have to wait the 24-48 hours”
Posts: 5,306
Topics: 55
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Registered: ‎12-23-2016

Re: Anthem Pre-Order VIP Beta Digial Code Missing

Hi SumoJoe,

 

Welcome to the Best Buy Community forums. I’m sorry to hear that you haven’t received your Anthem beta code yet.

 

As Bill noted earlier in the thread, you’ll want to check out the thread titled “Game Codes - Read Me First” here for troubleshooting instructions, and some next steps if that troubleshooting doesn’t work.

 

The instructions in that thread should help you get that code.

 

Sincerely,

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-26-2017

Re: Anthem Pre-Order VIP Beta Digial Code Missing

Hey Kyler-BBY,

I followed the “Game Code - Read Me First”, waited the allotted time and then messaged the appropriate account with the necessary information. Is there a timeline on a response? Just because we’ll be getting down to the wire soon.

Thank you,
New Member
Posts: 3
Registered: ‎12-16-2016

Re: Anthem Pre-Order VIP Beta Digial Code Missing

I too have followed said steps and messaged the appropriate account and now more than 48 hrs later have no response. The demo is currently available to download and will be available to play, unless I can get my code ASAP I will be missing out on the limited time of the demo. I understand errors occur, but to receive no response when following proper protocol is disheartening.
New Member
Posts: 1
Registered: ‎03-22-2017

Re: Anthem Pre-Order VIP Beta Digial Code Missing

I reserved this game for Xbox in store last Tuesday and haven’t received anything either.
New Member
Posts: 5
Registered: ‎01-24-2019

Re: Anthem Pre-Order VIP Beta Digial Code Missing

Yeah, it's a little ridiculous that we haven't gotten codes yet.  Whenever I order from Gamestop, I get the code almost immediately, and I've been waiting 7 weeks for a code (and no response from support).