I have had the worst experience ever pre-ordering a game with Best Buy. I know a lot of this factors into the pandemic that's going on right now, but this goes beyond that. To start off the store I ordered the game to be picked up at was closed on release date, which I expected so I switched the order to be delivered to me, with it saying it was still guaranteed to arrive on release day. It is now 3 days later and the product still says delayed. Under the current world circumstances I get why this is the case, but what angers me is that I'm not even able to cancel the order so I can purchase it digitally. Apparently my order is still "in progress" whatever that means. It hasn't even shipped yet so I really don't see the issue. For some reason, though, I am able to go in and change the shipping speed to either arrive Tuesday for $9.99 or Thursday for free, but selecting anything again says I cannot change an in progress order. Does this mean my product will get here Thursday? I assume not because when I checked yesterday the option said Wednesday. However, when I add a new order of Animal Crossing to my cart and check shipping I am able to get it by Monday night- will this also just get stuck on delayed or will it actually ship? The order I have says if it is not shipped by April 19th it will be cancelled, but that is 4 weeks away and frankly ridiculous. To make matters worse when I had switched the order from in-store pickup to shipping my bank account was charged twice and I had to spend 3 hours on the phone trying to get it sorted out. At this point I just want my order cancelled so I don't have to deal with Best Buy anymore but I can't even do that. There's no option to cancel, and contacting support has done nothing. My bank account was already charged for the purchase but it hasn't even been shipped yet and I have received no updates or communication on whether or not it will even be shipped at all. Just let me cancel my order so I can purchase it somewhere else, I don't care anymore.
