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Posts: 1,041
Topics: 56
Kudos: 256
Solutions: 63
Registered: ‎11-30-2015

Re: Animal Crossing showing available for pickup Saturday

Hi, Dianna,

Based on the information you've provided, it does not sound like your order is in a status that would be able to be cancelled. If the item shows as "getting ready" for shipment, it has processed beyond a point where we would have an option to make changes, including cancelling it, as it would indicate that your order has already been acknowledged and is being worked at one of our stores or warehouses. I can understand wanting to play the game as soon as possible. One option that is available to you is ordering the digital copy of the game, then returning the physical copy of the game after it arrives. So long as the game remains unopened, you should be able to return on exchange it using the options provided in our Return and Exchange Promise. Your refund would be processed once the game has been returned.

Best,

 

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-19-2020

Re: Animal Crossing New Horizons pre-order date delayed?

I have a second item in my order that I purchased with my copy of the game (Animal Crossing Bell Bag). The price was discounted because the two were purchased together. If I end up deciding to purchase a digital copy and return my physical copy, do I have to return the second item as well?
Posts: 1,041
Topics: 56
Kudos: 256
Solutions: 63
Registered: ‎11-30-2015

Re: Animal Crossing New Horizons pre-order date delayed?

Dianna,

You would not have to return the Bell Bag, however, you may lose out on any special bundle pricing that you received with your original order.

Best,

Fey|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎03-20-2020

Re: Animal Crossing showing available for pickup Saturday

Hi Fey, my pre-order was promised to arrive today but is definitely not coming in time, seeing as the shipping label was just recently created. I contacted UPS and not only has the order not been shipped, but it was shipped using UPS Ground, which will take 4-7 business days. I'm deeply disappointed in Best Buy not fulfilling its promise.

Ordinarily I would take up your suggestion to buy digital and return the physical copy, but this is not an option as our state is in shelter in place, so I cannot leave the house to do something like return a videogame. Do you have any further advice for this situation?
Recognized Member
Posts: 123
Registered: ‎08-03-2009

Re: Animal Crossing New Horizons pre-order date delayed?

Same. My 2 copies weren't delivered today as promised. I only preordered from Best Buy to use up a gift card I had. I should of known better. I have one disappointed 7 year old tonight. Thanks.
New Member
Posts: 9
Registered: ‎09-22-2011

Re: Animal Crossing New Horizons pre-order date delayed?

I received my game and the bell bag but I'm missing the Tom Nook badge preorder bonus.
Member
Posts: 10
Registered: ‎03-18-2020

Re: Animal Crossing New Horizons pre-order date delayed?

You didn't get the badge if you got the bell bag
New Member
Posts: 9
Registered: ‎09-22-2011

Re: Animal Crossing New Horizons pre-order date delayed?

Do I also get the $10 rewards?
New Member
Posts: 6
Registered: ‎11-26-2017

Re: Animal Crossing New Horizons pre-order date delayed?

I, as well, have my copy delayed until Monday. I can take a day late, but Monday is really unacceptable. The weekends are the only time where I can relax and play this and I was really looking forward to it. I would like to go digital, but with the shelter in place and coronavirus, it is rather inconvient to return the game. Please advise.

New Member
Posts: 2
Registered: ‎03-23-2020

Re: Animal Crossing New Horizons pre-order date delayed?

Same boat, Ive been waiting for days til the other day there was an update my package was delivered in another state and being returned for being refused with refund, so in the end i’m not getting my game from Best Buy I guess