Gaming Support

[gaibby]

I noticed that the pick up time for the game has been shifted to Saturday instead of Friday, on release. I would like to know why that is or if it was a mistake, or I will be cancelling my order and buying through Nintendo.

[Kayla-BBY Social Media Specialist]

Hey, guys!

I hope you’re all having a great day. I totally feel how a game release like Animal Crossing: New Horizons is essential to staying positive during a time like this. I know I’ve found a lot of comfort in games, books, and movies lately.  

Regarding the release date of Animal Crossing: New Horizons, that has not changed. Generally speaking, we would advise customers to keep an eye on their email as they should receive a message as soon as their game is ready for pickup. I do hear that some of you are seeing estimated pickup for March 21 instead of March 20, though. While most orders currently seem to show pickup on release day as we would expect, I’ll be reaching out to our internal partners to see if they can provide any insight regarding orders that show a different estimate. I’ll update the thread here as soon as I hear back, but thanks for your patience in the meantime.

Thanks,

[AllyChar]

Hope it’s actually available for pickup on the day that was promised when we ordered. What’s the point of preordering for the release date if we’ll get it the day after? We know we’ll receive an email when it’s ready, but what we’re asking for is what day it’ll actually be ready.

[ChristopherWild]

Likewise, my in-store pick-up pre-order status has changed to reflect: "Preparing for Pickup on Saturday"  

If that is indeed the case, I'll unfortunately have to cancel my order and buy it elsewhere or digitally. 

[TravisW.Howard]

I just checked my 2 pre-orders and they both say Saturday.

If that's the case, I will absolutely cancel both and buy them elsewhere.

Definitely keeping tabs on this thread for updates. Thanks!

[cmoy24]

I made my preorder set to March 20 and it changed to March 21 as well. Any update to this? I called the support line and they said they are not quite sure why this has happened as well. They said something about a hold to the order but they weren't sure what the hold was.

[AllyChar]

Hoping to hear from a representative soon so I know if I need to cancel or not

[ChristopherWild]

Quick update- I managed to get a real person from my local store on the phone. D she confirmed the pickup time is still set for Friday, March 20. She couldn’t explain why the site is saying pick up for Saturday, but that mine wasn’t the first call she’d gotten. *side note—have been preferring to buy this one physically because of Nintendo’s note that, as I understand it, the game won’t have transferable saves so if you buy digitally and if something happens to your switch or get a new one, you’ll have to start a new village/island. It sounds wrong, but I believe that is the case. (Hope someone proves me wrong!)

[Kayla-BBY Social Media Specialist · Accepted solution]

Hey there, guys!

Thanks for your patience while we were waiting for word from our partners. We have been advised that so long as a customer’s store pickup location gets their stock and checks it in, customers should still be able to pick up their order upon release even if the pickup says Saturday.  

For customers who have chosen ship-to-home for Animal Crossing: New Horizons, as usual, we are doing our best to ensure your games are delivered as close to release as possible by shipping out at a level of service needed for it to arrive at your door on the release day. In the vast majority of cases we hit this mark, but there can be logistics or supply issues outside of our control that may delay an order’s delivery.

No matter if you chose store pickup or ship-to-home, please be sure to keep an eye on your inbox and order status page for further updates. You can also review the Entertainment Pre-Order FAQs for answers to common questions.

Thank you and happy gaming!

[qqkoala]

Hello! I preordered Animal Crossing a few weeks ago but so far I havent received any shipment info about the physical game copy itself.. My order is coming in two parts- one with an item that I purchased with my game (already shipped) however it says "Getting it Ready" for Animal Crossing and still says "Arriving Tomorrow" (3/20) although it has not been shipped yet.

At this point I can't even cancel the order anymore since it's "getting ready" for shipment. I'd like to cancel the pre-order and purchase a digital copy if I'm not going to receieve it for a couple of more days.. but I don't even have any information at all about the status of my order. I would really just love some clarity. 

Thank you and sorry for the inconvenience,
Dianna