Gaming Support

[Saix_XIII]

I see Best Buy added a new pre-order bonus for AC for the Switch, but the terms state not valid on prior purchases. Unless this is the canned text to go along with offers, this seems pretty horrible.

I preordered this game as a gift for a friend near the end of when my GCU expired and used my email coupon on it as well. Now if I want to get this newly added bonus I need to cancel my order and pay another $20 because my GCU is expired and my coupon was used.

Can a BBY agent please assist me (and anyone else in a similar situation) to get this resolved? Thanks.

[StormJumper]

I did the same as you did PreOrder  but now with that offer I emailed them asking why can't they not make this retro active. They gave number to call but I told them all they have to do is send a confirmation email for the $10 rewards. I think they are stalling so they don't have to fix this for PreOrder buyers so that we won't get this offer.

[StormJumper]

Also I took a screenshot of the offer change and purchase order screenshot to prove that I already have it preordered and shouldn't have to remove my PreOrder just to get this. You will have to do something like this so you can show evidence you made PreOrder so should they say you didn't you can state I did preorder before this change so they have to honor this offer now.

[ZigZag]

I'm in the same boat. Pre ordered actually just about a week or 2 ago and just saw the updated offers. Hopefully the new offers can be added on without re-preordering

[srifenburg]

Same issue for me. I pre-ordered on October 1st, 2018 when my GCU was still active. I would like to confirm both the Tom Nook tech badge and $10 rewards bonus will be added to my existing order. If I need to place a new pre-order, I’m fine with that so long as someone can help apply the GCU discount that I originally got in 2018.

[weirdbeverage]

I'm having the same issue. Also hoping the preorder bonus that was just announce will apply to preorders placed before the announcement.

[fxf]

Same issue here. If anyone is successful with anything please let us know

[SeanM-BBY Social Media Specialist]

Hey, everyone,

Thanks for pre-ordering your copies of Animal Crossing: New Horizons with us!  It’s always great to receive free content with your pre-orders, so I completely understand wanting to make sure you’re not missing out on any free goodies!

To clarify, all current and existing pre-orders of Animal Crossing: New Horizons should receive the bonus Tom Nook phone badge.  Additionally, the game is part of our Get $10 in Rewards program, so My Best Buy® members should also expect to receive an additional $10 in rewards with their pre-order and purchase.

We’ll be connecting with an internal support team here at Best Buy to confirm if they’ll be pulling a list at the time of release, or adding these badges to existing orders before release.  Once we have more information, we’ll be sure to update this thread accordingly.

Thank you,