Gaming Support

[Cameronjellis]

So I'm active duty army, and I'm slated to get deployed soon. I signed up for the Xbox all access a few months ago to get a One S, with the option to upgrade to the Series X available after 18 months of payments. However, in order to upgrade the console, I have to physically bring the consome into a Best Buy store to exchange it. The problem is that the country I'll be in doesn't have any Best Buy stores. So I essentially have two questions: 1) Should I contact my local Best Buy to try and work something out? 2) Or if I pay off the Xbox while deployed, can I still upgrade to the Series X when I get back?

Any help would be greatly appreciated, thanks!

[bobberuchi]

The Trade in program seems to be with Microsoft and not Best Buy. From the info I have seen.

You may want to contact Microsoft.

However the progam details mention sending it in via a return box. Perhaps you can work it out with someone stateside to handle it for you.

[Cameronjellis]

Yeah, as much as I like the program, remarkably little detail answers anywhere. Thanks for the help !

[bobberuchi]

It looks like the program is through Microsoft and Citizen One bank.  Best Buy, and other authorized retailers, sold the units but the upgrade is not via the retailers. 

xbox.com/en-US/xbox-all-access/upgrade 

[AndrewB-BBY Social Media Specialist · Accepted solution]

Hi there, Cameronjellis,

Thank you for stopping by our community forums. The Xbox All Access program is really cool and I know I would want to be sure of my upgrade options if I were in your shoes. I did a bit of searching and found some more information on this process. 

While Best Buy can help you with the original purchase, it looks like all trade-ins are completed via mail. This means you should be able to get upgrade even without access to a Best Buy store location. You can find some more details here.

I hope I was able to clear this up! Please let me know if you have more questions I can help with. 

[Kiggsworthy]

Hello,

Is it possible to sign up with Xbox All Access in-store? Or is the only way to do this online?

I am an existing All Access customer with an Xbox One X and I am eligible for upgrade per the official upgrade eligibility checker.  I have been unable to complete any online preorder process using All Access, unfortunately.

I am hoping to arrive early to the store on launch day and secure one of the available launch day allocations, but I have to purchase via All Access, so I want to be sure that I will be able to do this on launch day.  The All Access upgrade procedures say to complete the purchase as if it is a new All Access purchase and then I declare my intent for this to be an upgrade to them after the purchase is completed.

Please let me know if this will be possible and thank you!

[Bill-BBY Senior Social Media Specialist]

Hello, Kiggsworthy,

We would not be able to speak to the availability of any stock on release day.  Given we are currently sold out of the Xbox Series X/S consoles for pre-order, I don't not expect we will have any available stock for walk-in's.

[Kiggsworthy]

Hey Bill I am not asking you to guarantee stock I am just asking if it is possible to do xbox all access sign up in the store

[Bill-BBY Senior Social Media Specialist]

My understanding is that it can only be done online.  Any further questions should be directed to Microsoft and Citizen's Bank, through the link above.