09-16-2020 10:15 AM
So I'm active duty army, and I'm slated to get deployed soon. I signed up for the Xbox all access a few months ago to get a One S, with the option to upgrade to the Series X available after 18 months of payments. However, in order to upgrade the console, I have to physically bring the consome into a Best Buy store to exchange it. The problem is that the country I'll be in doesn't have any Best Buy stores. So I essentially have two questions: 1) Should I contact my local Best Buy to try and work something out? 2) Or if I pay off the Xbox while deployed, can I still upgrade to the Series X when I get back?
Any help would be greatly appreciated, thanks!
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09-17-2020 06:23 AM
The Trade in program seems to be with Microsoft and not Best Buy. From the info I have seen.
You may want to contact Microsoft.
However the progam details mention sending it in via a return box. Perhaps you can work it out with someone stateside to handle it for you.
09-18-2020 05:58 AM
It looks like the program is through Microsoft and Citizen One bank. Best Buy, and other authorized retailers, sold the units but the upgrade is not via the retailers.
09-18-2020 02:57 PM
Hi there, Cameronjellis,
Thank you for stopping by our community forums. The Xbox All Access program is really cool and I know I would want to be sure of my upgrade options if I were in your shoes. I did a bit of searching and found some more information on this process.
While Best Buy can help you with the original purchase, it looks like all trade-ins are completed via mail. This means you should be able to get upgrade even without access to a Best Buy store location. You can find some more details here.
I hope I was able to clear this up! Please let me know if you have more questions I can help with.
10-21-2020 01:04 PM
Is it possible to sign up with Xbox All Access in-store? Or is the only way to do this online?
I am an existing All Access customer with an Xbox One X and I am eligible for upgrade per the official upgrade eligibility checker. I have been unable to complete any online preorder process using All Access, unfortunately.
I am hoping to arrive early to the store on launch day and secure one of the available launch day allocations, but I have to purchase via All Access, so I want to be sure that I will be able to do this on launch day. The All Access upgrade procedures say to complete the purchase as if it is a new All Access purchase and then I declare my intent for this to be an upgrade to them after the purchase is completed.
Please let me know if this will be possible and thank you!
10-22-2020 08:30 AM
We would not be able to speak to the availability of any stock on release day. Given we are currently sold out of the Xbox Series X/S consoles for pre-order, I don't not expect we will have any available stock for walk-in's.
10-22-2020 09:13 AM
My understanding is that it can only be done online. Any further questions should be directed to Microsoft and Citizen's Bank, through the link above.