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Posts: 1
Registered: ‎11-26-2019

AMD Raise the Game and Xbox Game Pass codes

Bought an AMD RX 580 in store over the weekend, codes for free items were not on receipt. Was told by in store customer service that it can take up to 14 days to get code via email. Is that true or should I expect them sooner.
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Posts: 5,206
Topics: 158
Kudos: 406
Solutions: 238
Registered: ‎08-21-2017

Re: AMD Raise the Game and Xbox Game Pass codes

Hey there, TheBFR

 

Thank you for stopping by our community forums and writing to us about your purchase. We are happy to research this situation if you would send us the following information via private message to our Gaming-BBY inbox:

 

Message Subject: Game Title & Platform

Message Body: Include...

  • Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
  • Email address (the one you provided for the code)

We will then be able to investigate why you may not have received your code or why the one you received did not work and get back to you as quickly as possible. Please make sure that you are sending your message to the Gaming-BBY inbox in an effort to assist everyone promptly and in the proper order. Also, sending multiple messages does not increase response time.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 1
Registered: ‎11-30-2019

No game code received with purchase of PC

I recently purchased the CyberPower PC with the AMD processor/GPU. Online it says that this product comes with the xbox game pass for PC and a free game bundle starter edition. However, I never received a code or any information regarding either of these products. Just wondering if I could get any insight on this.

 

Thanks in advance.

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New Member
Posts: 1
Registered: ‎12-06-2019

Digital Library is Empty

I purchased a graphics card on August 8 that came with a digital download of two games. I never got around to attempting the download until now, and my Digital Library is empty so I cannot download the two free games.

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New Member
Posts: 1
Registered: ‎12-09-2019

AMD promotional xbox game pass codes not recivced


Two weeks ago I purchased an AMD rx 5700 xt gpu and an AMD ryzen 5 3600 cpu that were supposed to come with codes for 3 months of xbox pass and Borderlands 3. The codes were not on my recepit or in my email. I checked promotions and spam as well. I called the costumer service line last week and told me to expect the email in 36 hours yet I still do have not gotten the codes. Is there anyway you can help me?

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New Member
Posts: 4
Registered: ‎12-08-2019

Horrible Sales Experience and Did I Not Get A Promo Code Last Month?

I read in the comments of a PC questions section that prior to December 2nd, buying a high end gaming PC with a 2080 Super installed got them the FREE Call of Duty Modern Warfare download code. I didnt get this during any of my HORRIBLE transaction spanning the last 2 weeks with Best Buy. Is this a 9th issue to add to my list or is this another case of the promo only applying to certain special parameters where one person buying the exact same thing as the first person may or may not get lucky enough to get the free goods?<br><br>I've also been waiting 4 days for someone to call me back about this horrible mess I've been dealing with and I got a robot call saying they missed me at my call back time, yet they never called me and then said someone would call me in 2 mins. That was days ago and I'm guessing a supervisor just isnt calling me at this point. I'm so "irritated" (cant say the word for urinated with a P lol) at Best Buy at this point between all of the bad attitudes with "customer service", bad policies, selling from sketchy companies, zero exceptions to help people after problems arise, the multiple mistakes made by multiple employees, being sent to stores an hour and a half away only to be told I shouldnt have been sent there in the first place and a list of about 5 other issues, I feel dumb for spending as much I did over the last 2 weeks and have been debating just returning everything and going with a company that cares about more than just the next sale.<br><br>Any help would be great....with getting me the GAME CODE that everyone else that bought the same PC and Video Card got and also getting a SUPERVISOR to finally call me back after nearly a WEEK.<br><br>Sorry for the rant...<br>Thanks<br>DJ
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New Member
Posts: 4
Registered: ‎12-08-2019

Re: AMD Raise the Game and Xbox Game Pass codes

I also messaged the link in the game game codes FAQ sticky.
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New Member
Posts: 1
Registered: ‎12-17-2019

AMD game coffee never received

I bought a cyber power PC with the ryzen 5 3700 and did not receive a code for the free download of a game and 3 months of game pass. Please respond thank you