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Posts: 1
Registered: ‎01-05-2019

$50 Steam Gift Card is not working

We bought two $50 Steam Gift Cards for Christmas for our son, and one of them is not working. Once we enter the code to activate the product online, a window pops up that says "The steam wallet code you have entered is invalid. Please carefully verify the characters as you re-enter the code."

We tried it also by entering the letters in lower case but we get the same message.

What can you do to fix this problem?


Posts: 5,528
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Registered: ‎01-21-2014

Re: $50 Steam Gift Card is not working

Good afternoon, RogerDelbue,


While I wish your arrival to the forum was under happier circumstances, you’ve certainly come to the right place for assistance! I’m sure he’s rather eager to get his hands on some new games, especially knowing that the gift card was his intended Christmas present, so I’d be happy to help however possible.


Without viewing your order specifically, I can only offer speculation as to what may have happened. As I don’t want to leave you wondering why though, please know I’ve sent you a private message to help get to the bottom of things. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.


Thanks for posting,

Alexandra|Social Media Specialist | Best Buy® Corporate
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