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Registered: ‎03-02-2013
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24 hours later and still no game code email...

[ Edited ]

I bought DOOM Eternal for PC yesterday and still no email with digital code. And yes I have checked my junk folder. This morning BB website still shows "Digital Download Preparing", and no game in my digital library.


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Posts: 2,493
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Registered: ‎10-19-2017

Re: 24 hours later and still no game code email...

Hey, DethRowsSQ,


Welcome back to the Best Buy forum! Buying digital is a great way to observe social distancing while still receiving the games you’re needing during this unique time. Regarding availability to start a download, it sounds like your order was still being processed at the time you reached out. While order processing time can vary, I certainly hear how waiting isn’t ideal and I’m sorry for any inconvenience or worry this may have caused.


With this said, it looks like your order has finished processing, now. Please take a look at the Digital Download information on our website here for answers to common questions. If you’re still running into questions or concerns after that, please just let me know.



Kayla|Social Media Specialist | Best Buy® Corporate
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