10-13-2021 05:05 PM
Look at your points. Do you have an additional 500 in there. You don't actually get a $10 certificate, you get that value in points.
10-18-2021 04:58 PM
Thanks for reaching out! Getting those bonus rewards is a great way to save on a future game or something else, so I understand wanting to ensure that you receive your $10 for your Deathloop game order.
I'd be happy to look into this further with you. Can you please send me a private message with your name, phone number, email address and the order number? To send the message, you can simply use the button in my signature below.
10-21-2021 05:36 PM - last edited on 10-25-2021 05:11 PM by Sarah-BBY
I was able to locate your order with this and review your account. From what I am seeing, while Deathloop is indeed one of the gaming titles that is part of our My Best Buy Get $10 Offer, this program requires that the game be pre-ordered and the purchase completed in order to qualify.
From what I am seeing, the order that you referenced was placed on Sept. 14, which is the day that the game was released. This is why no points were added to your account for this offer.
If you have any additional questions, please let me know.