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Regular Member
Posts: 29
Registered: ‎11-09-2012
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Unable To Apply GCU 20% Discount Even Though Today Is My Last Day of Membership

I've attempted since early this afternoon to purchase a game using the last day of my Gamer's Club Unlocked 20% Discount, since as long as I can remember since I last renewed (and right now) shows "Through Nov. 19, 2019".

 

I called Best Buy Customer service and the first person was amazing and understood the issue.

 

The second was a bit of a mess after being transferred, while I'm sure she's a nice person, didn't understand a word I said and placed the order at full price claiming I already got a discount. 

 

She transferred me to a supervisor of some sort who was no more help but at least didn't waste my time and explained she has no idea what Gamer's Club is. Patricia transferred me to elite plus support.

 

And as I'm typing this, instead of transferring me, Patricia hung up on me. 

 

I cancelled the full price order, and would REALLY like to just purchase the game with my 20% off discount as promised (not using reward points).  How can I get help?

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Registered: ‎09-29-2008

Re: Unable To Apply GCU 20% Discount Even Though Today Is My Last Day of Membership

caliwolv,

 

Welcome back to our community. There is little as frustrating when shopping online than encountering complications in placing an order and discovering the offered solution didn't solve the problem. Certainly that is not our goal and I regret you've had to cope with this situation.

 

It is my understanding that Gamers Club Unlocked memberships expire at midnight of the expiration date. As such, the discount would not have been applied to your order on the date of expiration.

 

I'm sorry I do not have better news or another option for you, but I hope this helps. Please know I am grateful you took the time to share your experience with us.

John|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 29
Registered: ‎11-09-2012

Re: Unable To Apply GCU 20% Discount Even Though Today Is My Last Day of Membership

I copied and pasted the wording from my profile which literally said "Through Nov. 19, 2019", which means until 11:59pm on the date of expiration and I had been trying since 2pm.
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Registered: ‎10-19-2017

Re: Unable To Apply GCU 20% Discount Even Though Today Is My Last Day of Membership

Hey, caliwolv,

 

While not the answer you were hoping for, John did provide accurate information regarding Gamers Club Unlocked (GCU) expiration. As he said, GCU memberships expire at midnight of the expiration date. That means if your expiration date was November 19, it would have already been expired Tuesday afternoon when you decided to place an order. We appreciate your feedback regarding how you feel this time frame wasn’t clear.

 

While I cannot promise a different outcome, I’d be happy to review your order and record your feedback at the Corporate level. To get started, can you please send me a private message with your full name, phone number, email address, and the order number you placed on November 19?

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
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Posts: 29
Registered: ‎11-09-2012

Re: Unable To Apply GCU 20% Discount Even Though Today Is My Last Day of Membership


@Kayla-BBY wrote:

 

 

While I cannot promise a different outcome, I’d be happy to review your order and record your feedback at the Corporate level. To get started, can you please send me a private message with your full name, phone number, email address, and the order number you placed on November 19?

 

Thanks,


Sent with the understanding of no promises. Appreciate your investigation.