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New Member
Posts: 2
Registered: ‎03-16-2019

Support says my gamers club was cancelled but I never went over the limit.

I called support to report missing points and they told me my gamers club account was cancelled because I went over the limit. I keep a list of every game I buy to make sure I don't go over the limit and I never did.

 

Support was not able to tell me even what day it was cancelled or which game I bought more than 3 of. Is there anyway to find out why it was cancelled because I did not go over the limit.

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Posts: 508
Topics: 17
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Registered: ‎11-30-2015

Re: Support says my gamers club was cancelled but I never went over the limit.

Hello, usgamecollector!

 

Welcome to the Best Buy Forums! Thanks for posting with us today.

 

Our Gamers Club Unlocked program has been a great way to save for many of our customers over the years. I apologize for any disappointment caused by the closure of your membership.

In most cases, a Gamers Club Unlocked membership would end for two reasons; either the membership expired (Best Buy is not currently accepting new members or membership renewals for the Gamers Club Unlocked program at this time), or it may have been closed due to a violation of the terms and conditions of the membership. Cancelled or expired memberships cannot be reinstated. Some reasons that a Gamers Club Unlocked membership would be closed would include (but would not be limited to), misuse of or fraudulent use of the membership, purchasing above title quantity limits, and/or making purchases as a dealer. The program terms state, "Gamers Club Unlocked membership may be terminated if Best Buy determines, in its sole discretion, that your conduct violates these Terms or any applicable law, involves fraud or misuse of membership, or is harmful to its interests or another customer."

 

So long as you have an active My Best Buy membership, you may still qualify for promotional savings without a Gamers Club Unlocked membership, such as through our My Best Buy Get $10 Offer. If your My Best Buy membership also happened to be cancelled due to a violation of the My Best Buy program terms, you may be able to register for a new My Best Buy membership, provided that the purchases and use of the new account do not violate the program terms.

 

Helpful Links:
Gamers Club Unlocked Membership Terms

My Best Buy Gamers Club Unlocked

My Best Buy Program Terms

My Best Buy Get $10 Offer

 

Regards,

 

 

 

Fey|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-16-2019

Re: Support says my gamers club was cancelled but I never went over the limit.

Sorry but your response did not really answer my question.

I said why it was cancelled, because support said I went over the limit. However I never went over the limit. I would like to know which purchase was over the limit and what day that happened.
Posts: 68
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Registered: ‎04-18-2017

Re: Support says my gamers club was cancelled but I never went over the limit.

Hello!

 

Thank you for your reply. If you would like to send us a private message via the option next to my signature, we would be happy to look into this. Please send your name, phone number, and email address.

 

We look forward to hearing from you!

 

Alison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!