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Regular Member
Posts: 30
Registered: ‎07-17-2012

So Gamer's Club was discontinued? (What to do about card I purchased?)

Hello, 

 

I was rummaging around in my car today and found the old card I purchased that I had intended to redeem ages ago. I was told by the front desk cashier the club was discontinued? If I am able to recover the purchase transaction number, is there any way I could get an extension on my current subsciption or am I out of luck unfortunately?

 

 

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Registered: ‎10-10-2012

Re: So Gamer's Club was discontinued? (What to do about card I purchased?)

Hello there, Johnnybeachboy,

 

As you’ve heard from the cashier, we have discontinued the Gamers Club and Gamers Club Unlocked (GCU) programs.  I realize that isn’t the best news to hear after you discover a subscription card. 

 

If the card was purchased by you for yourself, it was most likely redeemed at that time and already added on to your subscription.  If it was given to you as a gift, it most likely wasn’t’ redeemed.

 

However, with GCU being discontinued, we are no longer able to add any extensions to active accounts.

 

I apologize for any disappointment that this may cause you.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 30
Registered: ‎07-17-2012

Re: So Gamer's Club was discontinued? (What to do about card I purchased?)

I ordered it online awhile ago, it was never redeemed. So I'm basically unable to get a refund ir alternative credit for the discontinued program?
Posts: 7,832
Topics: 3,400
Kudos: 231
Blog Posts: 24
Solutions: 363
Registered: ‎10-10-2012

Re: So Gamer's Club was discontinued? (What to do about card I purchased?)

[ Edited ]

Hello again, Johnnybeachboy,

 

Those cards did have an expiration date that they needed to be redeemed by and are non-refundable.  My apologies, but we wouldn’t be able to offer a refund on this purchase.

 

Sincerely,

Bill|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Regular Member
Posts: 30
Registered: ‎07-17-2012

Re: So Gamer's Club was discontinued? (What to do about card I purchased?)

Not a problem, I should've checked for a date. Thank you so much for replying.