Gamers Club

[syndragore]

I am having the same problem where my coupon is not valid. Please help!

[Lordd_G]

I had the same issue. I contacted these forum Mods and BBY Customer Service but they were not helpful in the least.

So, as a last measure, I checked my browser history from when I originally opened the link for the coupon (i.e., 2 months ago) and... IT WORKED!!!!

So, I suggest everyone check their browser history from the date you opened the link to the 25% off coupon and see if it's accessible there. Good luck all!

[lnkn52]

Im having the same issue. Still no response from customer service.

[FieldingBrewster]

In November my GCU expired and I got the 25% off a game email.

I clicked the link this morning and it says that it's expired.  I know that the coupon was valid for longer than 2 months.

How do I get a new code or fix the link from the email?

Thank you for your help.

[rmdl51]

Good Day, 

I Hope I can find some answers here, I have tried online chat, 2 hours over the phone and 7 transfers later and still frustrated about this promotion not being honored.

My Gamers Club Unlocked expired on Oct 26 2018, by Oct 22 2018 you guys send me an email stating my gamers club was going to expire and I will still be able to get a 25% off on one more game of my choice, the coupon expiration date was on 6/30/2019 however I no longer can open the coupon as it states "This link has expired. Please contact the sender of the email for more information" when I click on the coupon link. I have the email and screen shots of everything. 

Nobody from chat or my best buy rewards phone agents are able to help me since they state they have no control over the email sent to customers. One agent was able to tell me the coupon is still active however they cannot give me the coupon code. I don't understand why. 

Is there a way you guys can assist me with this issue? Thank you before hend.

[mrule3024]

I have the same issue with my 25% off coupon. When I first got the email it could be opened but now it says the link is expired. I remember the coupon lasting until the end of January though so it shouldn't be expired yet.

I didnt want to create a new topic for this since there was already an existing topic on it.

[Faith-BBY Senior Social Media Specialist]

Hey Mrule3024,

While we are unable to resend that email or provide an alternate link, I would be happy to review your account to see if there are any options available. 

So that I can, could you private message (PM) me your phone number, full name, and email?

Thanks, 

[RoyksoppFan]

I wasn’t sure if I should post on an existing thread or not, but I’m having the same problem several others have had: my GCU account expired, I got the 25% off one game coupon on November 9th, and though it’s supppsed to expire in late February (to my recollection), the email link has expired. Could someone help me?

[bbgcn110]

I just received this email yesterday, and the link didn't work when I clicked it today. Any chance I could get some help with this as well?

[Patandspaz]

To whom it may concern,

I received an e-mail on November 15th, 2018 at 3:03PM which contained a link to receive 25% off any new game other than RDR2. They coupon was set to expire in May, but I do not remember the specific date.

I’m now looking to use the coupon, but unfortunately the link has expired. Hoping to use it by Friday of this coming week.

Thank you in advance.