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New Member
Posts: 1
Registered: ‎03-11-2019

Reward from $10 off disappeared



I preordered Kingdom Hearts 3 and received the $500 points for it but on my account, it automatically issued 5 dollars which is fine but I am not able to find where to claim it. When I manually issue a reward it works but automatically the reward disappears and I am not able to claim it. Please help!



Emerging Expert
Posts: 6,533
Registered: ‎02-25-2013

Re: Reward from $10 off disappeared

When you go to the checkout there should be a spot on the left side of your screen to use rewards dollars.

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 3,496
Topics: 29
Kudos: 320
Solutions: 212
Registered: ‎11-29-2016

Re: Reward from $10 off disappeared

Good afternoon, Wealthydave3,


Welcome to our forums!  Getting bonus reward points just for pre-ordering a game I planned on purchasing anyway is one of my favorite perks of the My Best Buy™ program.  I’m happy to hear you’re a member, and hopefully I’ll be able to track down where your reward certificate went after it was issued!


As bobberuchi has mentioned, you should be able to see your rewards by logging into your My Best Buy™ account on  There’s a few different ways to see your certificates, starting with the Rewards Overview page, where you’ll find your reward certificates under the “Reward Certificates” section.


If you’re not seeing any reward certificates there, I’ll be happy to look into your account further and offer any additional assistance I can.  For me to review your account, I’ll need you to send me a private message with the following information:


  • Your first and last name
  • Your phone number
  • Your email address


This should be enough information for me to begin my research.


Hope this helps,

SeanM|Social Media Specialist | Best Buy® Corporate
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