05-06-2020 11:38 AM
I had a similar situation, but my Gamers Club Unlocked membership is still active until next year. I called customer service twice. The first time, the rep was looking into and I got hung up on after 40 minutes. I called back and the rep was looking into. After another 45 minutes, he said I was talking to the wrong department and said he could not help. I explained the situation in detail, but he said he could not verify the price. There was nothing to verify, I paid $199.99 plus tax, which was the full price, so it obviously gliched and removed my discount after the payment method was updated. I have never had this issue before. Please let me know any documentation I need to submit to get this resolved. Thank you.
Solved! Go to Solution.
05-06-2020 11:55 AM
Welcome back to our forums! As a former Gamer’s Club Unlocked member myself, I know just how awesome those discounts can be, so I completely understand why you’d want to make sure you’re not missing out on any for your recent purchase. I’m sorry to hear there seems to have been some confusion during your previous calls to our phone support team, but I’ll be happy to offer any additional assistance I can.
For me to review your order further, there are a few pieces of additional information I’ll need you to verify for me. Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our Support Forums, so if you could use the blue “Private Message” button in my signature to send me:
This should be enough for me to begin my research. As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view for this button to be visible to you.
Looking forward to hearing from you,
01-14-2021 05:34 PM
I have had this same situation happen again with Cyberpunk 2077. I had preordered it a long time ago, and by the time it finally came out, my BestBuy Visa changed. Let me know what information I need to provide you so it can be looked into. Thank you in advance for your assistance.
01-21-2021 04:04 PM
Thanks so much for reaching out to us about this. I'm sorry to hear that the same situation has happened again, but glad that you were able to reach out to us so that we can assist.
I see that you've sent us a private message, and I will be responding there shortly with some more information to see how I can help.