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Posts: 32
Registered: ‎02-18-2012

Re: Purchased Game and Didn't Receive GCU discount

I went in store yesterday and bought sword art online(the new one), dark souls remastered, yakuza kiwami, and skyrim(the special edition with the mask). The first 2 came up with gcu discounts but the latter 2 did not(and they were listed on the shelf tags as clearance, 9.99 and 30.99 respectively). I realized after I left th ed store. I later tried putting all the same items in my cart on the website to see what happens and they all came up with gcu discounts in the cart as they should. Gonna return the skyrim for sure if I cant get it properly adjusted
Posts: 5,174
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Registered: ‎07-27-2015

Re: Purchased Game and Didn't Receive GCU discount

Hi Inky1600 –


Welcome to the forums and thanks for posting. Hearing that your GCU discount didn’t apply two only some of the titles your purchased has piqued my interest, so I’ll be happy to look into this for you.


Please send me a private message verifying the following information so I can review your transaction and advise you here. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address
  • Order Number if this was a order for pickup, or Customer Service Pin (printed on the receipt) if this purchase was made instore.


Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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