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Posts: 16
Registered: ‎10-11-2017

Re: Ordered Pokemon Sword and Shield, only received $10 reward for one of them

Same here, cept I haven't gotten the points for the purchase OR the $10 reward, BB is being really crap with this lately.

Posts: 16
Registered: ‎10-11-2017

Still don't have points for Pokemon Sword/Shield or $10 rewards.

My last post a few weeks ago was consolidated into a larger one, and no help has yet been provided.

I picked up Both games on launch night in store, and have yet to get either the points for the purchase or the $10 rewards for either copy of the game.

Now that my GCU expired in october I'm highly considering going somewhere else if this keeps up, every $10 rewards takes weeks if not months to get for literally no reason.

New Member
Posts: 3
Registered: ‎12-16-2013

Missing Reward Points From Game Pre-order

Hello, I was wondering if someone from the Best Buy team can help me with retreiving the missing points I'm supposed to be rewarded from pre-ordering and the purchasing the title. 

New Member
Posts: 1
Registered: ‎02-06-2019

$10 dollar rewards

I had contacted someone on here before about this issue. It has been past the 20 days and I still haven’t received any of the 3 $10 pre order credits From preorder Star Wars fallen order, Pokémon shield, and death stranding
Posts: 7,188
Topics: 116
Kudos: 396
Solutions: 395
Registered: ‎12-23-2016

Re: $10 dollar rewards

Hi, Richetti,


While Death Stranding was not part of this promotion, those other two games should have been. 


Please check out the accepted solution on page 2 of this thread for instructions on your next steps to see if we can help out with this.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 12
Registered: ‎09-19-2017

Re: My Best Buy Get $10 Offer



I noticed I never got my points for Pokemon Shield and would like to get them to purchase more games. Any help would be appreciated. Smiley Happy