11-15-2019 09:46 AM
11-15-2019 09:51 AM
11-15-2019 10:14 AM
11-15-2019 10:22 AM - edited 11-15-2019 10:23 AM
Hey folks,
Vince has already answered this. While it's great you already saw some points for one of the games, the normal processing period for the Get $10 bonus is 15-20 days.
If after the 20 days have passed, you still have not received your bonus points, we’ll be happy to look into it for you. We understand that with any promotion, there’s always potentially someone who might get missed, which is why we are here. We’ll need you to send any moderator (we have -BBY after our names) a private message with the following:
With this information, we’ll be able to verify if you qualified, and if needed, provide the points for the promotion.
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11-15-2019 03:20 PM
Yep, same issue. Pokemon Shield's 500 points (559 total) were received, but Pokemon Sword is just sitting there with the base 59 points.
11-15-2019 04:55 PM
11-16-2019 11:25 AM
Only received one as well, it seems like something that will be fixed in time.
11-16-2019 02:47 PM
11-16-2019 04:13 PM
Yup same here. Bought a copy of sword for me and shield for my wife and only have one of the certificates pending. I think we are all going to need some overrides soon.
11-18-2019 10:21 AM
I also only got rewards for one of them almost immediately (which is awesome! usually have to wait weeks) so hopefullly the other one will show up soon.