Gamers Club

[SethMishne]

does the 15-20 days after purchase for the $10 reward also apply to pokemon sword too? i preordered that as well as luigis mansion.

[Vince-BBY Social Media Specialist]

Hi there, SethMishne! 

The information provided in the original post on this thread applies to all titles that are eligible for the Get $10 offer, including the 15-20 day time frame for the issuing of the bonus My Best Buy points. I'd recommend giving the original post a read through as it contains just about everything you may need to know about this promotion.

Should you have any other questions that can't be answered by the FAQs, or that time frame has passed and you still haven't received your bonus points, please feel free to reach out to us again, as we'd be happy to assist! 

Sincerely,

[hollywoodhags]

I placed an order for both Pokemon Sword and Shield games for the Nintendo Switch as they were both eligible for the $10 bonus.  My points posted today, upon the games shipping, but only recieved the $10 for one of them.  I was under the impression that since these are separate games, I would be eligible to receive 2 x $10 rewards points for them.  Is this not the case?  If so, some clarification on the promo page would have been nice.

[Vispa]

https://forums.bestbuy.com/t5/Gamers-Club/My-Best-Buy-Get-10-Offer/td-p/1044584/page/9

It was confirmed here that all 3 ( sword, shield, or dual pack) qualify for a $10 reward. Curious why you only got one. I went for the seperate games myself so will be watching for that as well to make sure I get both.

[starscream615]

I only got one as well.

[starscream615]

Hi, I did not receive my pokemon 10$ reward certificate on Shield but only on sword. You previously told me this would not be an issue in the forum below. Could you please add my missing 10$ certificate? {removed per forum guidelines} https://forums.bestbuy.com/t5/Gamers-Club/My-Best-Buy-Get-10-Offer/td-p/1044584/page/9

[Gambitjoe]

Hi, so my products shipped, specifically my order or Shield and Sword games, separate skus not the dual pack. Points and reward certificate hit for shield but my sword purchase only shows points for the game (59) and no cert. any help would be great

[Gambitjoe]

Same in a dif thread a Bby social media specialist said we should receive one for each sku. I am in the same boat, Bought sword and shield separately and received only one cert for the shield purchase. Any help would be great.

[KyleR-BBY Senior Social Media Specialist]

Hi, all,

As noted here, it may take up to 20 days for bonus points to be added after a purchase is made. Sometimes points will be quicker, and sometimes they will show as pending, but each case is unique. Just because some points already made it, or show as pending, it does not mean that the other points will not be added. We appreciate your patience in the meantime.

Please keep an eye out on your account over the next few weeks. Those points should arrive by day 20 after shipping or pickup of the game.

If after the 20 days have passed, you still have not received your bonus points, we’ll be happy to look into it for you.  We understand that with any promotion, there’s always potentially someone who might get missed, which is why we are here.  We’ll need you to send any moderator (we have -BBY after our names) a private message with the following:

Your full name
Your email address
Your phone number
Your BestBuy.com order number for your pre-order or your Customer Service PIN from your store receipt from when you picked it up.

Sincerely, 

[starscream615]

I think you might not understand Kyle. We ordered both games which you said would both qualify for separate certificates in another forum post but we only received one.