Gamers Club

[starscream615]

It’s been 20 days now and I still have not received my $10 certificate for buying Pokémon sword. Only got one for shield. Can a Mod fix this please?

[Gambitjoe]

Yup, need a Best Buy Media Specialist to reply and let us know what we need to do now to get our points. Thanks

[Bill-BBY Senior Social Media Specialist · Accepted solution]

Hey there, 

We did, on Page 2.

Thanks,

[sandrshe]

Hello, I never received my points for Pokemon Sword. I tried to private message my info to you but your site states that i cannot sent private messages?  Please advise.

[Vispa]

I sent a private message to bill yday early and haven’t received a message back. It had my info. As the rest haven’t received preorder points for one of the 2 games. Hoping a mod is available?

[Gojiboy]

I sent 2 messages in the last few days since I didn’t hear back from the first rep I PMed. Got a response from the 2nd though and unfortunately it had a form apology and then directed me to call a 1-800 number. Pretty disappointed, I figured this forum existed to avoid that, really feel like they’re making us jump through hoops. Also I find it strange that so many of us didn’t get it from Pokémon Sword specifically, I’ve never had an issue before this specific instance.

[waywardfalchion]

Hello i was told before the release of pokemon sword and shield that each copy of game was counted as a separate $10 bonus however only one showed up, when i asked I was told that it would take 20 days to appear in my account but this isn't tge case, I've only only received a bonus for shield and no other copy can someone please help?

[Multicron]

Hello,

I online preordered Pokemon Sword and Pokemon Shield in two separate orders on 5/1/2019. On 9/5/2019 I online preordered the Incineroar, Simon, and Chrom amiibos. I picked up all of these items on the midnight launch day (11/15/2019).

I am missing:

- Normal rewards points for all five items

- $10 reward bonus for Pokemon Sword

- $10 reward bonus for Pokemon Shield.

Per this post: https://forums.bestbuy.com/t5/Gamers-Club/My-Best-Buy-Get-10-Offer/m-p/1317253/highlight/true#M34721 , we were supposed to get a $10 reward for Pokemon Sword and a second $10 reward for Pokemon Shield. I got neither.

I will be PMing Bill-BBY, Sean-BBY, and Kyle-BBY with order details.

[Multicron]

I PMed Austin-BBY. The system wouldn't let me send any more PMs after the first one...

[nugarp]

You are not alone. I received my $10 reward for Pokemon Shield, but not Pokemon Sword, and I also purchased them separately.