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New Member
Posts: 1
Registered: ‎06-01-2018

Re: GCU not work

Same thing happened to me. My GCU is valid until January 2020 but it no longer shows the discount while browsing or in the cart. This bug popped its head up after an app update.
New Member
Posts: 1
Registered: ‎06-02-2018

Re: GCU not work

I signed up for the sole purpose of compaining about this. I am signed up until 2019. Best Buy needs to fix this ASAP.

New Member
Posts: 1
Registered: ‎06-03-2018

Re: GCU not work

Also signed up for the same reason. When I go to the dashboard it says GCU is still active until November 2019. What the hell?

Posts: 5,142
Topics: 75
Kudos: 408
Blog Posts: 13
Solutions: 445
Registered: ‎07-27-2015

Re: GCU not work

Hello Everyone –


Welcome to the forums and thanks for posting. Your concern and frustration with no seeing your GCU discounts apply online, when by all accounts they should be, is definitely understandable, so I’ll be happy to advise you here.


What you’ve all described sounds like a browser/app cache issue that we’ve seen a number of times in the past. In these instances, we’ve found that signing out of your account on all browsers and apps, clearing your cache/cookies/data, ending your session by restarting your device, then signing back into your account and adding a new title to your account resolves this.


If you’re still not seeing your discount apply in your cart after following these steps, please send me a private message with the following information so I can take a look at your account. You can message me by selecting the blue button in my signature.


  • Full Name
  • Phone Number
  • Email Address


Best Regards,

Michael|Social Media Specialist | Best Buy® Corporate
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