03-07-2019 06:36 PM - edited 03-08-2019 10:52 AM
Hi there, Mister_Squirrel,
Thanks for letting us know that you’re not seeing the $10 bonus cert for preordering Anthem. Generally speaking, customers shouldn't see a $10 bonus cert until 15-20 days after fulfillment of their preorder. With that in mind, it hasn't quite been 20 days since Anthem was released, so I would suggest giving it a bit more time. We certainly want our customers to receive those sorts of special offers for pre-ordering with us, though, and if, after that 20 days has passed, you're still not seeing your certification, I would be more than happy to look into your account further.
In that case, I would need a private message with the following details:
As you likely already know, you should be able to select the “private message” option in my signature below this post. Please let me know!